OUR STRATEGIC CONTEXT 46 SUSTAINABILITY STATEMENT Policies, Standards, and Governance Frameworks The Group’s sustainability governance is guided by a combination of internal policies, external frameworks, and applicable regulatory requirements. These provide direction to management and employees in conducting business responsibly, ethically, and sustainably, while supporting consistency in governance, operational practices, and risk management. The Group’s sustainability governance approach is informed by relevant external references including Bursa Malaysia’s Sustainability Reporting Requirements, the National Sustainability Reporting Framework, the GRI Standards, FTSE4Good criteria, and the IFRS Sustainability Disclosure Standards. To operationalise these expectations, the Group maintains a suite of internal policies and procedures, including but not limited to: l Code of Conduct and Ethics (aligned with the Companies Act 2016) l Anti-Bribery and Anti-Corruption Policy (aligned with the Malaysian Anti-Corruption Commission Act 2009) l Sustainability Policy supporting national sustainability objectives l Environmental Policy (aligned with the Environmental Quality Act 1974) l Energy and Water Use Policies supporting responsible resource management l Waste Management Policy (aligned with the Solid Waste and Public Cleansing Management Act 2007) l Sustainable Events Policy promoting environmentally responsible event management l Child and Forced Labour Policy (aligned with the Employment Act 1955 and international labour standards) l Data Privacy Policy (aligned with the Personal Data Protection Act 2010) l Occupational Safety and Health policies (aligned with the Occupational Safety and Health Act 1994) These policies provide guidance to employees and management in conducting business responsibly, ethically, and sustainably. The Group continuously reviews and improves its sustainability policies, procedures, and reporting processes to align with evolving regulatory requirements, industry practices, and stakeholder expectations. Stakeholder Engagement Stakeholder engagement is an important component of the Group’s sustainability approach. The Group regularly engages with key stakeholder groups to better understand their expectations, identify material sustainability matters, and improve its sustainability practices, governance, and disclosures. These engagement activities also support the Group’s broader understanding of sustainability-related risks and opportunities by helping management identify emerging issues, validate assumptions, and better align its sustainability priorities with stakeholder expectations. The table below summarises the Group’s key stakeholder groups, engagement approaches, and areas of interest. Stakeholder Group Engagement Approach Key Areas of Interest Customers Retail engagement, service feedback, digital platforms Product quality, service standards, responsible retail practices Employees Internal communication, training programs, employee engagement initiatives Workplace safety, career development, fair labour practices Suppliers Supplier relationships, procurement processes Ethical sourcing, supply chain standards Investors and Shareholders Annual reports, investor briefings Financial performance, ESG performance, governance Communities Community initiatives, golf development programs Community development, sports promotion Regulators Regulatory reporting and compliance Corporate governance, sustainability compliance
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