SUSTAINABILITY REPORT MKH’S MATERIALITY MATRIX (CONT’D) Theme Materiality Description Social (Cont’d) (7) Risk Management A systematic identification, assessment and mitigation of potential social risks that may impact a company’s operations, reputation and stakeholder relationships. Social risks encompass a range of issues related to social responsibility, ethics and the company’s impact on various societal groups. (8) Stakeholders Engagement A process through which a company communicates and collaborates with various stakeholders. Engaging with stakeholders is essential for understanding their concerns, perspectives and expectations. (9) Customer Satisfaction Systematic evaluation and improvement of a company's products, services and customer interactions to meet or exceed customer expectations. Establishing effective mechanisms to collect feedback from customers regarding their experiences with the company's products or services. (10) Employee Engagement & Retention Providing opportunities for skill development, training and career advancement shows a commitment to employees' growth, enhancing their engagement and increasing their likelihood of staying with the organization. (11) Responsible Marketing Adopting ethical and socially conscious practices in promotional activities. This includes honest advertising, transparent communication, consideration of environmental impact and engagement in social initiatives. It is aimed to empower consumers with accurate information. (12) Traceability & Sustainable Procurement Creating a transparent and accountable supply chain system that allows businesses and consumers to trace the journey of products, ensuring ethical sourcing and promoting environmental and social responsibility. (13) Assurance & Certification The implementation of structured procedures and inspection measures allows the business to attain recognition through a regulation system and quality assurance certification. MKH BERHAD | ANNUAL REPORT 2023 45
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