Maxis Berhad | Annual Report 2013

Maxis Berhad | Annual Report 2013 8 In order to maintain a sharp focus on providing better service and value, we have increased our on-ground presence and started modernising our retail stores. Moving forward, giving an unmatched customer experience will continue to be the centre of everything we do as a company. I am pleased to welcome Morten Lundal as the new CEO of Maxis and Executive Director on the Board. I am confident he will widen the Company’s market leadership through his innovative thinking, his drive, and his proven track record for creating industry benchmarks. The CEO’s statement outlines some of the areas that are being addressed in the Company’s transformation into a high-performance organisation. THE BOARD’S COMMITMENT The Board continues to place great emphasis on sound corporate governance and corporate responsibility while providing wise stewardship and strategic guidance to drive a culture of high performance and continuous improvement throughout the Company. We have a broad mix of skills, experience, knowledge and competencies in the Boardroom. Our key priorities in 2013 were to strengthen the leadership in order to raise our performance to new levels, maintain a high degree of trust and transparency and create significant value for our shareholders. CORPORATE RESPONSIBILITY Sustainability and its impact on businesses are becoming increasingly important to all stakeholders. Our corporate responsibility programmes help us create value by reaching out to a wider community. At Maxis, we want to continuously deliver on doing good work, and to positively impact the communities in which we operate. Our focus has been on both education and technology, equipping individuals with skills that would enrich their lives. For instance, our flagship corporate responsibility initiative – the Maxis Cyberkids programme – reaches out to underserved, rural and isolated communities, educating students and teachers about basic IT knowledge. We are proud to play a role in empowering their lives, exposing them to the world of technology, developing and honing their skills creatively and effectively. ACKNOWLEDGEMENTS We received notification from Maxis Communications Berhad (MCB) the majority shareholder of Maxis, that its nominees, Chan Chee Beng and Dr. Fahad Hussain S. Mushayt will be relinquishing their positions as directors of Maxis Berhad. Accordingly, Chan Chee Beng who retires at the Annual General Meeting, will not be seeking re-election and Dr. Fahad Hussain S. Mushayt will resign at the conclusion of the Annual General Meeting. The Board and the Company have benefited from their wise counsel and valuable contributions since their appointments in 2009, and on behalf of the Board, I would like to express my gratitude to them. MCB has nominated Lim Ghee Keong and Fraser Mark Curley to take the place of these directors. The Board believes the Company will benefit from their knowledge and experience and has approved their appointments as directors to take effect from 8 May 2014. I would also like to take this opportunity to welcome Hamidah Naziadin as the newest member of the Board. As a Director of Maxis, Hamidah brings 27 years of experience in human resource management, thus further underscoring our commitment to talent. It is important for us to continuously ensure that we attract the right calibre of individuals to join Maxis, and to develop and retain the best and brightest. In addition, I would like to lend my continuous support to the leadership team for their efforts to drive the Company towards greater heights of achievement and performance. I also want to thank all the staff for their commitment and hard work and for the positive way in which they have responded to the challenges and change. I would like to thank our customers, business partners, associates and our shareholders for their support and confidence. Our thanks also go to the Ministry of Communications and Multimedia Malaysia and the Malaysian Communications and Multimedia Commission for their on-going support, and we look forward to our continued collaboration. Finally, I am grateful for the valuable services of my fellow Board members. We look forward to working together in the next phase of Maxis’ development. RAJA TAN SRI DATO’ SERI ARSHAD BIN RAJA TUN UDA CHAIRMAN / INDEPENDENT NON-EXECUTIVE DIRECTOR RM815 MILLION invested in network infrastructure and modernisation CHAIRMAN’S STATEMENT Continued