SUSTAINABILITY STATEMENT FYE 2025 (CONT’D) KEYFIELD’S APPROACH TO SUSTAINABILITY (CONT’D) Stakeholder Engagement Our ability to create shared value relies on understanding stakeholder concerns and priorities. Through active engagement, we gather feedback and respond effectively to meet expectations and drive quality, nurturing strong collaborative relationships. Legend Area of Concern Engagement Channel Keyfield’s Response Regulatory Authorities • Regulatory standards • Ethical practices in preventing bribery and corruption • Strengthening corporate governance frameworks Engagements with regulators, legal advisors, and consultants Audits Policies Legal register • Ensure compliance with relevant laws and regulations • Regularly update legal registers • Ensure transparent and integrity-driven stakeholder engagement Shareholders and Investors • Company performance • Dividend distribution • Strategic business planning Annual report Financial report Investor briefings Websites • Maintain transparent financial reporting • Ensure accountability for sustainable practices by producing ESG performance reports Customers • Customer satisfaction and experience • Quality services Direct engagements Emails Customer feedback surveys • Conduct customer surveys to obtain feedback and assess satisfaction Financial Institutions • Compliance with financial covenants and regulations • Investment performance and portfolio management Meetings and financial statements Compliance reports and audits • Review and optimise investment strategies to enhance returns and manage risks • Ensure adherence to covenants and regulatory standards Employees • Career growth • Labour practices • Health and safety • Talent development • Diversity and inclusion Training and development programmes Employee satisfaction survey Policies and Employee Handbook • Provide training programmes for career development, personal growth, and teamwork excellence • Provide comprehensive benefits to employees • Implement ISO 45001:2018 for Occupational Health and Safety • Adhere to Labour Standards and Protocols Suppliers • Ethical supply chain management • Quality service • Regulation compliance • Quotations negotiations Phone calls Meetings Emails Supplier performance evaluation • Establish a structured supplier assessment process • Conduct evaluation and screening of vendors • Enhance our supplier evaluation process by including environmental and social criteria Ad A Q B Th As required Quarterly Annually Bi-annually Throughout 42 KEYFIELD INTERNATIONAL BERHAD 202001038989 (1395310-M)
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