KENANGA INVESTMENT BANK BERHAD 62 INTEGRATED ANNUAL REPORT 2025 Key Activities: • Maintained Data Loss Prevention solutions and strengthened web application protection to safeguard customer data and prevent internal data leaks. • Enhanced security for employee devices by improving mobile management tools and renewing the Microsoft 365 E5 security suite. • Implemented enhanced cyber security controls and monitoring capabilities to better protect against identity‑related risks and malware threats. • Upgraded virtual patching solutions to before applying physical security patches. • Conducted three (3) technology stress test exercises to evaluate resilience against cyber attacks and technical disruptions. • Strengthened employee cyber awareness through monthly training, phishing simulations and online quizzes, achieving a 92% phishing detection success rate. Key Risks: • Technology risks arising from cyber threats and inadequate security safeguards • Operational risks arising from disruptions caused by security breaches Key Opportunities: • Strengthens competitive positioning by delivering secure, trusted digital services that enhance client confidence and loyalty CYBER SECURITY WHY IT MATTERS As we transition to a future driven by digital innovation, maintaining cyber security is becoming increasingly important to all organisations, especially financial institutions like Kenanga Group. Our main priority is to strengthen cyber security measures across our operations as we aim to mitigate cyber and technology-related risks while actively monitoring developments in the cyber landscape. Key Activities: • Updated the Group Advertisement Policy and Group Social Media Policy to align with new requirements issued by the SC. • Group Complaint Handling Procedure is updated to further strengthen our ability to safeguard clients against scams, online fraud and misinformation. Key Risks: • Operational risks arising from service delivery failures and weak client management processes • Technology risks arising from breakdowns or vulnerabilities in client-facing systems Key Opportunities: • Improves client engagement and broadens access by delivering reliable, seamless, and inclusive service experiences CLIENT EXPERIENCE WHY IT MATTERS Client experience is a key safeguard against reputational and service-quality risks, and a powerful opportunity to strengthen trust and loyalty. We focus on creating meaningful value by building trust-based relationships, personalising every interaction and ensuring clear, transparent communication across the client journey. This approach helps us deliver seamless, reliable experiences that support Kenanga Group’s long-term growth and positive stakeholder impact. For more information on sustainable economic initiatives refer to Sustainable Economic Growth chapter, from pages 42 to 64 of our Sustainability Report 2025. SUSTAINABILITY STATEMENT
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