4 MANAGEMENT DISCUSSION AND ANALYSIS 65 THE DIGITALISATION OF EVERYTHING Overview Digital adoption continued to accelerate in 2025, as organisations pursued greater cost efficiency, operational reliability and datadriven decision-making, alongside rising expectations around cybersecurity and data privacy. In Malaysia, the regulatory backdrop tightened with the introduction of the Cyber Security Act 2024, which strengthened obligations relating to national critical information infrastructure and cybersecurity governance. At the same time, the establishment of the National AI Office (“NAIO”) signalled increasing national focus on responsible AI adoption and ecosystem development. Risks • Failure to meet customer expectations for digital and digital-enabled solutions or outcomes may impact competitiveness. • Heightened cybersecurity and data governance requirements increase exposure to operational, regulatory and reputational risks if not effectively managed. • The full value of automation, AI and other advanced technologies may not be realised if investment in human skills and capability development does not keep pace. Opportunities • Growing demand for integrated, technology-enabled asset management solutions that leverage data and AI to improve reliability and optimise lifecycle costs. • Applying automation and AI across operations to enhance productivity, reduce wastage and improve margins. • Strengthening our position as a technology-enabled solutions company and enhancing long-term resilience through the delivery of impactful digital solutions. Our Response • Building organisational digital capability through structured upskilling and continuous learning. • Deploying Asseto, our proprietary built environment platform, while adding additional data sources for clients to support asset lifecycle management, energy optimisation and real-time operational visibility across key contracts. • Adopting advanced technologies to drive operational efficiencies by aggregating data sources from our clients to our Intelligent Operations Centre, driving impactful insights for the built environment. • Leveraging video analytics solutions integrated to our Asseto platform for enhanced security and HSSE use cases. • Enabling a configurable and integratable platform structure to deploy Asseto across any industry with minimal business disruptions. • Continuously investing in cybersecurity and data privacy measures to safeguard digital assets and mitigate financial and reputational risks. Outlook Customers are expected to continue prioritising partners that can combine strong operational execution with proven digital capabilities and secure platforms. In response, we will continue to deepen our digital capabilities and realise digital-driven against across two dimensions: first, by delivering differentiated solutions that enhance our value proposition and resilience in a changing marketplace; and second, by embedding digital workflows and technologies within our operations to drive efficiency and strengthen operating margins. LINK TO Material Matters M2 M3 Stakeholders S2 S3 Risks R1 R2 R6 Capitals
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