UEM EDGENTA BERHAD Integrated Annual Report 2025 60 INDONESIA Our Indonesian venture provides maintenance services for toll roads. We have since diversified into trading activities as a new line of business. Trends • Escalating operational costs due to inflation and labour shortages. • Increasing customer expectations, leading to more stringent service standards and regulations. • Overlapping regulations, uneven policy implementation and limited coordination across government agencies. Our Response • Partnering with local entities to strengthen market access and sustainability outcomes. • Strengthening our local supply chain with support from local business partners. UNITED ARAB EMIRATES Our operations in the UAE are delivered through Operon Middle East (“OME”), our facilities management subsidiary, together with Kaizen, our property management arm with a strong presence in the country. Trends • Adoption of emerging technologies such as IoT, AI and cloud-based IFM platforms to improve collaboration and reduce costs. • Increasing regulatory focus on energy efficiency, carbon footprint tracking and green building standards, supported by frameworks such as Abu Dhabi’s Estidama Pearl Rating System and the Dubai Green Building Regulations. • Properties are increasingly evolving digitally to include tenant-focused proptech such as AI-powered tenant screening, digital lease management and automated payment systems, enabling a more streamlined and personalised tenant experience. Our Response • Aligning our offerings and expanding our bidding strategies to win clients looking to outsource facilities management. • Engaging customer experience experts to understand client journeys and align our strategies accordingly. • Deploying IoT-based facilities management platforms to support client sustainability and energy tracking needs. • Embedding Edgenta NXT’s Asseto platform’s modules to drive efficiencies and innovations in enhancing our service deliveries. • Emphasising our sustainability know-how and credentials, including renewable energy technologies and energy management support, to differentiate ourselves in the market. OPERATING ENVIRONMENT AND KEY MARKET TRENDS
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