UEM EDGENTA BERHAD Integrated Annual Report 2025 46 CLIENTS AND PARTNERS S2 Our clients and partners are central to our performance and long-term growth. We engage with them to understand their objectives and risk considerations, enabling us to deliver quality services and co-develop solutions that respond to evolving market expectations. Why We Engage How We Engage Regular and ad hoc meetings on an as-needed basis to address operational and strategic matters N Customer Satisfaction Surveys S Stakeholder Engagement Survey N Onsite inspections N Industry thought leadership programmes as speaker/representative N Industry conferences and exhibitions N Marketing materials O Emission calculation platform O Key Topics and Concerns Raised • Asset performance, maintenance and upgrades • Cost efficiency and service affordability • Service delivery and execution reliability • Regulatory and HSSE compliance • Collaboration opportunities • Integration of sustainability and circular practices • Adoption of technology and automation • Requests for Scope 3 data from us to assess value chain emissions Our Response • Driving asset performance through in-house expertise, proprietary technologies and our integrated solutions stack. • Unlocking cost efficiencies through structured cost optimisation exercises and digital enablement initiatives. • Strengthening service transparency and turnaround time through customer satisfaction surveys and digital tracking tools such as UETrack™. • Mitigating delivery risks through structured contingency planning and clearer visibility of service performance outcomes. • Embedding a safety-first culture through regular HSSE inspections and disciplined site practices. • Advancing performance-based contracting models to align incentives with client-defined outcomes and strengthen value delivery. • Delivering performance-based maintenance powered by AI- and IoT-enabled real-time insights and decision intelligence via Asseto. • Expanding zero capex delivery models to lower barriers to sustainability adoption and support clients’ capital efficiency priorities. • Organising structured workshops to identify and progress collaboration opportunities. • Supporting measurable sustainability outcomes, including energy efficiency, indoor air quality improvements and enhanced green building performance. • Providing relevant data on Scope 3 emissions to clients and business partners. STAKEHOLDER ENGAGEMENT & VALUE CREATION
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