25 1 OVERVIEW OF UEM EDGENTA USE CASES IN ACTION Edgenta NXT and Asseto have already proven to be core differentiators, enabling us to win high-impact, strategic contracts across Malaysia and the Middle East. DIGITAL TRANSFORMATION OF A MULTINATIONAL OIL AND GAS CLIENT We supported the client in executing a comprehensive digital transformation of their facilities management operations. Prior to go-live, only around 7% of transactions were digital, with the remaining 93% processed through call centres and help desks. Post go-live, the model was fundamentally reversed, with around 92% of complaints captured through a custom-built digital platform enabling simplified reporting of issues. Users can attach proof of the issue, while work orders can be raised and dispatched automatically. Our platform also supports transparency with full issue tracking, so users have real-time visibility of progress and resolution status without needing to second-guess updates or make additional follow-up calls. This shift delivered meaningful improvements in customer satisfaction and operational traceability, moving operations from largely unrecorded processes to end-to-end digital capture, unlocking additional operational insights for the client to further improve and optimise. RAPID DEPLOYMENT AND LOCALISATION IN THE MIDDLE EAST To enable our regional partners in the Middle East, we supported a rapid onboarding and localisation programme spanning approximately 4,000 schools and the training of more than 100 inspectors. The programme included a full translation from English to Arabic, supported by an on-ground operations team. The rollout was completed in about one week, demonstrating a repeatable, scalable model for speed-to-value and localisation that can be adapted across diverse geographies and client environments. MASTER INTEGRATOR FOR COMPLEX SITES As a master integrator for large-scale, complex sites, we bring together security, engineering and operational systems, aggregating siloed platforms into a single operational view. This enabled incident correlation and faster response, with applicability across integrated facilities, parks, and various industries, significantly reducing the mean time to respond for our clients and allowing them to better manage risk through a more informed decision-making process.
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