23 1 OVERVIEW OF UEM EDGENTA The Built Environment Master Integrator Asseto is our proprietary platform and flagship digital solution. It integrates artificial intelligence, IoT systems, robotics and sensor networks into a unified operational environment, enabling real-time analytics, predictive maintenance, workflow automation and optimised resource allocation across complex built environments. FY2025 represented a pivotal inflection point in the platform’s evolution. Initially deployed as a digital layer augmenting traditional facility management contracts, Asseto has now been repositioned to sit at the core of how we manage assets and deliver services across the Group, functioning not merely as a supporting tool but as a built environment master integrator. In this role, Asseto consolidates a client’s siloed operating systems into a single, coherent operational view, providing with comprehensive, real-time visibility across their facilities. Through integrated analytics and actionable insights, clients are able to detect issues earlier, identify trends and take timely, informed actions to optimise outcomes. Its modular architecture enables flexible deployment across environments of varying scale and complexity, from standalone facilities to large, multi-site portfolios, supporting phased rollout and long-term scalability without disruption to existing operations. Outcomes We Deliver Our digital capabilities translate into structural shifts in how assets are managed: from reactive to predictive operations; fragmented oversight to unified governance; labour-intensive coordination to automated workflows; and opaque reporting to transparent performance accountability. RELIABILITY AND PRODUCTIVITY - Reducing manual handoffs and improving turnaround time. - Strengthening workforce coordination with real-time visibility. - Enabling predictive, proactive maintenance via AI and IoT integration, moving clients away from reactive models towards more efficient, anticipatory operations. - As an example, Asseto has enabled an integrated operating centre to effectively manage assets, complaints and work orders, supported by automated CCTV video-analytics alerts through the integration of CCTV and surveillance systems into the platform. DATA-DRIVEN ASSET PERFORMANCE - Improving asset tracking, performance analysis and intervention prioritisation. - Supporting better maintenance planning and longer-term asset strategies. - Informing quantifiable improvement decisions with analytics and reporting. USER EXPERIENCE AND TRANSPARENCY - Enhancing the user experience with a single centralised operational view. - Improving responsiveness through mobile app workflows. - Strengthening the overall service experience through clear reporting and visibility. - As an example, Asseto is used to provide petrol station owners with a simple, user-friendly interface to raise maintenance requests, while advanced workflows operate behind the scenes to align with business rules and service levels to automate resource allocation. GOVERNANCE, SAFETY AND COMPLIANCE ASSURANCE - Reinforcing accountability and compliance with traceable operational records. - Supporting hazard monitoring and escalation workflows through IoT. - Enhancing safety and governance through standardised, auditable processes underpinned by our modular deployment model platform. ENERGY EFFICIENCY AND SUSTAINABLE PERFORMANCE - Optimising energy usage with AI-driven controls and automated efficiency mechanisms. - Enabling efficient building management systems through controls integration. - Strengthening environmental monitoring capabilities (e.g. air, water, noise quality).
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