UEM EDGENTA BERHAD Integrated Annual Report 2025 18 WHAT DIFFERENTIATES US: OUR STRENGTHS OUR COMPETITIVE ADVANTAGE Operational Excellence Our disciplined focus on operational excellence differentiates us in a highly competitive, high-cost environment, enabling us to drive asset performance and cost efficiencies for our clients. Through automation and digitalisation, we minimise reliance on manual labour, shorten turnaround times and strengthen cost discipline across large, complex portfolios. These improvements enhance productivity while safeguarding service quality and compliance. This is reinforced by the knowledge and expertise of our team, who uphold established asset management processes and ensure consistency and reliability at scale. Together, these capabilities enhance our competitiveness in the asset management landscape. Strategic Partnership Ecosystem We leverage partnerships across the private and public sectors to co-create solutions, enhance our capabilities and widen our addressable market. In FY2025, this included partnering with a UAE-based facilities management company to form a joint venture that significantly expands our growth opportunities in the UAE and the broader Middle East region. Diversification Across Geographies and Portfolios We continue to expand beyond our domestic Malaysian market, with a growing footprint in integrated facilities management (IFM) in the Middle East and an established presence in the healthcare sectors of Singapore and Taiwan. This growing international presence enables us to meet the needs of markets that place a premium on differentiated, technology and sustainability-centric solutions, while also facilitating the cross-pollination of operational practices, sustainability approaches and technology platforms. In FY2025, we secured RM3.5 billion in new orders across the Group, anchored by the three-year extension of our healthcare support services concession in Malaysia, two major multinational IFM wins with Shell Malaysia and Vale Malaysia Minerals, and traffic management services contracts for two major highway developments. Internationally, our Singapore and Taiwan operations achieved strong 92.4% and 90% renewal rates, contributing to 39% of total new orders. Meanwhile, in the Middle East, we expanded our footprint in asset management for large education facilities in Saudi Arabia while gaining further property and facility contract wins in the UAE.
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