CUSTOMERS GOVERNMENTS & REGULATORS Governments and regulators shape policies and regulations, in turn impacting the business landscape that we operate in. At the same time, we aim to support the Malaysian Government’s national development blueprint through our business activities. Our customers depend on us to provide high quality goods and services and to do so reliably and consistently. WHY WE ENGAGE WHY WE ENGAGE ENGAGEMENT PLATFORM & FREQUENCY ENGAGEMENT PLATFORM & FREQUENCY • Business meetings R • Customer feedback surveys A • Customer support channels such as our careline, mobile app and live chat R • The DNeXPOST Newsletter Q KEY INTERESTS & CONCERNS • Regulatory compliance • Corporate Social Responsibility • Environmental stewardship KEY INTERESTS & CONCERNS • Customer experience • High quality products and services • Business and consumer data privacy • Business ethics and governance • Product innovation • Operational efficiency • Business resilience DNeX’S RESPONSE • Developing our Sustainability Framework to improve our ESG stewardship • Closely monitoring our processes to ensure continued regulatory compliance DNeX’S RESPONSE • Continuously conducting engagements with customers to understand their needs • Communicating the latest business developments with customers via the DNeXPOST newsletter • Ensuring staff are trained to deliver high quality products and services • Continuously improving operating processes, particularly in service and product delivery M1 M5 M4 M9 M8 M10 MATERIAL MATTERS IMPACTED M7 M9 M10 M11 M12 MATERIAL MATTERS IMPACTED • Business meetings R • Performance reports and disclosures AWR • Events AWR RELATED SDG RELATED SDG 159 DNeX INTEGRATED REPORT 2022
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