pg. 109 Sustainability Statement Integrated Annual Report 2025 TENANT PARTNERSHIP (CONT’D) Tenant Engagement and Satisfaction Tenant engagement is an integral component of Al-Salām’s AAM framework. Management maintains regular communication with tenants through ongoing engagement, lease renewal discussions, performance reviews and proactive arrears management. Tenant feedback is considered in leasing decisions, marketing initiatives and asset enhancement planning. SUSTAINABLE SUPPLY CHAIN Risk Area Risk Rating Risk Tolerance Level Poor Environmental Due Diligence is a risk as inadequate ESG and environmental assessments during acquisitions may result in exposure to issues such as flood risks, land contamination, or other environmental constraints. Casual Mall Leasing arrangements POS-integrated footfall analytics system Asset Enhancement Initiatives - Where appropriate, new tenants can request to set up temporary shops (popups) for short periods. - Enable new and emerging brands to test retail concepts with lower entry barriers. - Enhance mall vibrancy, optimise space utilisation and introduce fresh customer experiences. - Support the mall’s continued relevance in a competitive retail landscape. - Strengthen data-driven engagement. - Combine real-time store entry and exit data captured through technologies such as sensors, cameras and Wi-Fi tracking. - Insights from this system support leasing decisions, tenant performance monitoring and targeted marketing efforts. - Façade repainting and lighting upgrades to improve exterior identity and visibility. - Toilet refurbishments to enhance customer comfort. in FY2025 Tenant/customer satisfaction survey is >80% During FY2025, a tenant satisfaction survey recorded a score of more than 80%. These outcomes demonstrate the REIT’s commitment to maintaining high standards of property management and fostering long-term, mutually beneficial relationships with tenants, which are critical to the sustainability and resilience of the REIT’s portfolio. SUSTAINABILITY STATEMENT
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