AL-SALAM REIT ANNUAL REPORT 2019

Sustainability Report 78 ANNUAL REPORT 2019 AL-SALĀM REIT • Employee Turnover Rate The Manager takes strenuous effort to maintain a reasonable turnover rate by keeping the employees contented at all times. The table below shows the turnover rates for the year 2018 and 2019: 2018 2019 Entity Turnover rate (%) Turnover rate (%) DRMSB 7.27 13.79 SMMSB - KOMTAR JBCC 0 0 SMMSB - Menara KOMTAR 12.0 0 SMMSB - Pasaraya Komuniti @Mart Kempas 0 0 Employee Welfare & Rights The Manager strives to ensure that the employees maintain a satisfactory physical and mental well-being. The Manager firmly believes in ensuring the physical and mental well-being of the employees to strive for continuous growth. With that, the Manager provides allowances, retirement provisions, healthcare benefits, disability and insurance coverage and medical compensation. The Manager conducts annual employee appraisals and the employees to provide feedback during the review. Ultimately, the Manager has a Code of Conduct & Business Ethics Policy to ensure the employees are properly guided. Occupational Health & Safety The Manager aims to provide a safe environment for the employees to work in and ensure safety in the conduct of professional task of the tenants of the properties. At each property, the Manager has put in place a team of well-trained people to establish an Emergency Response Team to manage and handle emergency crises. Apart from that, the Manager of the REIT has an Occupational Safety, Health, Environment & Security Committee to discuss safety measures and issues on a periodic basis. Pasaraya Komuniti @Mart Kempas participated in BeSS (Bersih, Selamat dan Sihat), a certified program organized by Ministry of Health. On 30 October 2019, Ministry of Health had done an inspection towards all food court tenant. All the foodcourt tenant has received BeSS certification on 28 November 2019. On an on-going basis, the Manager ensures that the relevant parties adhere by the established safety regulations before any work is performed on the properties. Annually, ire drills and emergency evacuation procedures are conducted at the REIT properties to create awareness among the relevant stakeholders. The table below shows the dates of the ire-drills and emergency evacuation procedures conducted in the financial year: Entity Date of fire-drills / emergency procedure held KOMTAR JBCC 14 August 2019 Menara KOMTAR 14 August 2019 Pasaraya Komuniti @Mart Kempas 19 June 2019