OUTLOOK AND PROSPECTS The global economic outlook is anticipated to remain subdued as macroeconomic factors remain volatile amidst higher interest rates and persistent inflationary pressures. Nevertheless, we remain prudent yet optimistic about the growth trajectory for ASEAN, buoyed by the resurgence of global trade and strong support from the tourism sector in 2024. On the back of the expected economic recovery trajectory, we remain committed and will continue to focus on the following priorities: 1) Partnering clients’ progress in navigating the uncertain operating landscape for sustainable transition and growth We are dedicated to assisting our clients navigate through unpredictable operating landscapes and nurturing sustainable growth and transitions. Our new operating model is designed to strengthen client support across their ecosystems, providing them with customised solutions and offerings. By leveraging our comprehensive business capabilities, extensive experience and robust network, we prioritise enhancing our VBI and sustainabilitydrive solutions. Our innovative Shariah-compliant structures are designed to facilitate our clients’ responsible transition to a low-carbon economy, showcasing our steadfast commitment to sustainability and advancement. 2) Enhance our go-to-market strategy through digital enablement Our commitment extends to enhancing our digital capabilities, aiming to unlock new revenue opportunities and improve the customer experience. This initiative spans all business pillars, encompassing credit transformation, revenue enhancements (REVEX), and liquidity management through our eBanker Pro platform. Our treasury, markets, and investment solutions platforms are integral to this digital transformation, ensuring a seamless and enriched customer journey. 3) Complementing Group’s Retail and Wealth propositions In alignment with our Group’s strategy, we continue to expand our product and service offerings within the Treasury & Markets and Investment Solutions domains. Through BIMB Investment and BIMB Securities, we aim to provide comprehensive investment solutions tailored to the Retail and Wealth segments. This approach is not only about diversifying our offerings but also about increasing our fee-based revenue streams. A key component of our strategy involves digitising customer interactions, including significant upgrades to our mobile app and website. These enhancements are geared towards improving the user experience and service delivery, reinforcing our commitment to innovation and customer satisfaction. This forward-looking agenda underscores our commitment to innovation, sustainability, and excellence in Shariahcompliant financial services, steering GIB towards sustainable growth and market leadership. 96 Business Review Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2023
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