Focus Areas Key Initiatives Results Development of financing programme Advocate real economy through various programmes within the Halal ecosystem Grow financing portfolio in the Halal economy Increase customers’ satisfaction Develop comprehensive financing programmes to cater to the changing requirements of SMEs Establish visibility and strengthen brand presence within the SME communities, business associations and our strategic partners as the key provider of Islamic financing Empowering individual and the business community to thrive with financial knowledge and access to finance Formed strategic collaborations to provide SMEs easier access to financing Develop simplified and fast approval processes for our financing programmes Continuous digitalisation efforts to improve user experience Introduced financing programmes that build the Halal ecosystem: Biz Smart Property Finance: Empowers SMEs to acquire, refinance, or renovate commercial or industrial properties SME Contract Finance Programme: Designed to support SMEs in acquiring and completing contracts Conducted webinar sessions with strategic partners, nationwide and industry panel discussions to empower the SME community and Halal industry players Benefitted over 5,000 SME and business owners from outreach engagements Signed a Memorandum of Understanding (MoU) with Halal International Selangor for the development of the Halal industry in Selangor Launched Selangor Halal SME Solution webpage with HIS to provide SMEs with access to comprehensive solutions Collaboration with Halal Food Master (HFM) to boost SMEXpert app usage Simplified Biz Smart Property financing with new lending template for quicker approval Expanded network with new SME Hub in Sri Manjung, Perak, for efficient customer service Enhanced functionalities on the SME@Work and SMEXpert mobile apps empower frontline staff and improve the overall customer experience SME Banking 81 1 2 3 4 5 6 7 8 9 www.bankislam.com MANAGEMENT DISCUSSION AND ANALYSIS – BUSINESS REVIEW
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