DIGITALISATION Expand the fully digital customer journey and branchless banking proposition through the Be U by Bank Islam (Be U) mobile banking app, tailored for selected segments. This positions Bank Islam to compete effectively in a future dominated by digital-first competitors. Leverage analytical tools for business insights. Promote active digitalisation through various programmes encompassing channel, data governance and business growth. Enhance foundational infrastructure. Key Priorities War on Waste (WoW) 2023 campaign surpassed the initial target of 140 to record 333 submissions with total tangible benefits of approximately RM12.4 million. Shortlisted 17 innovative ideas from the hackathon, including four main designs to improve Bank Islam’s apps and platforms. Recognised 54 graduates who earned valuable industry certifications through the DIGIT23 programme, including Digital Knowledge Seeker, RPA BITIZEN Developer, AGILE certified SCRUM Master & Product Owner, and Lean Six Sigma Green Belt (LSSGB). Performance Metrics 2020 2021 2022 2023 Processing Hours Reduction (Lean Six Sigma) 41,600 (25 FTE¹) 38,954 (23 FTE) 42,096 (25 FTE) 159,936 (96 FTE) Certified Lean Six Sigma Practitioners 28 LSSGB² 20 LSSGB 9 LSSGB 2 LSSBB Note: ¹ Full-Time Equivalent (FTE) is defined as 1,664 hours per year, which factors in an 80% work efficiency and excludes public and state holidays, annual leave, breaks, and other non-working times. ² LSSGB = Lean Six Sigma Green Belt LSSBB = Lean Six Sigma Black Belt Performance & Achievements Launched digital products like Expense Tracker and Budget in Be U to encourage positive financial habits. Implemented System Criticality Classification Guidelines to aid the Bank in categorising its IT system effectively. Conducted a hackathon to foster an innovation culture and encourage collaboration among BITIZENs. Organised DIGIT23 with the theme “Connecting Ideas, Transforming Realities: The Digital Evolution” to celebrate the achievements and opportunities available in the digital sphere. Initiatives Outlook & Future Priorities Emphasise technology-driven innovation for business growth and agility, with a focus on customer-centric, sustainable digital solutions. Execute a robust digital strategy through IT blueprint and digital bank implementation, fostering innovation, improving customer access, and capitalising on data insights. Enhance customer experience, embrace cloud computing, and increase agility to drive innovation and value creation. Prioritise advancements in efficiency, flexibility, security, hyper-personalisation, transparency, product innovation, and real-time processing through core modernisation. 67 1 2 3 4 5 6 7 8 9 www.bankislam.com MANAGEMENT DISCUSSION AND ANALYSIS – STRATEGIC REVIEW
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