Represents the economic value of Bank Islam’s intangible human assets, encompassing knowledge, experience, and skills, which significantly contribute to our overall value. INPUTS • 4,908 total employees • RM817.8 million in staff costs • 345 employee upskilling programmes • 51 employee engagement sessions (at Bank level) TRADE-OFFS Investing in talent development requires a significant upfront financial commitment, diverting resources from other immediate operational areas. This strategic decision trades short-term financial flexibility for the long-term enhancement of our Human and Intellectual Capital. Human Capital HC OUTPUTS/OUTCOMES 2022 2023 Employee retention rate (%) 95.9 96.6 Employee Engagement Index (%) 88 78 Salaries & Benefits (RM million) 788.4 817.8 No. of employees trained 4,677 4,894 No. of employees promoted 489 495 Average training per employee (man hours) 35 60 Health and safety incidents 145* 18 * Note: The figure of 145 incidents reported in 2022 comprises occurrences at the office site, incidents en route, and injuries sustained during any bank-organised events outside of standard operational hours. ACTIONS TO ENHANCE OUTCOMES • Offer a variety of talent development training programmes to promote self-driven, continuous learning. • Provide competitive remuneration packages, performancebased incentives, and emotional intelligence training to our employees. • Enhance employee engagement through various integral initiatives such as Leadership town halls, GCEO’s blogs, Bank Islam Live Well programmes and other internal events that foster collaboration, open communication, learning, mental resilience and well-being. 34 Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2023 Performance by Capitals
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