OUTCOMES STAKEHOLDERS BUSINESS ACTIVITIES THAT CREATE... ... VALUE FOR OUR STAKEHOLDERS Advance Beyond VISION The Bank that advances prosperity for all. MISSION To provide solutions that deliver value. OUTPUTS • Providing value-driven, innovative and sustainable banking solutions • Enhancing access to financial services and improving the quality of life • Serving SMEs and large corporations to contribute to economic growth • Supporting national progress and ensuring stability of Malaysia’s financial sector • Improve financial literacy, promote inclusiveness, and contribute towards a sustainable future Act with Integrity Take Charge UNDERPINNED BY Our unwavering adherence to the Shariah principles is a testament to our dedication to good governance, integrity and nation-building. OUR OVERARCHING GOVERNANCE Values-based Culture Real Economy Customercentricity Digitalisation BIMB Securities Retail Assets Divisions Retail Banking Distribution Wealth Management SME Banking Deposits and Cards FC FINANCIAL CAPITAL • RM361.6 million paid out in dividends • Net Return on Equity of 7.8% • Earnings per share of 24.57 sen IV GR MF MANUFACTURED CAPITAL • Boasts over 3.4 million active Internet/mobile banking customers • 218.3 million active enquiries and transactions via online platforms CU GR HU HUMAN CAPITAL • Employee retention rate of 96.6% • Total training hours (including mandatory eLearning): 291,931 hours • 4,894 employees trained • 1,963 of females in decision-making roles EM SR SOCIAL AND RELATIONSHIP CAPITAL • Contributed RM7.6 million to charitable initiatives through Sadaqa House • Disbursed RM8.3 million through blended financing programmes • Reached 1,598 beneficiaries • RM206.0 million contributed to local suppliers • Zakat paid RM13.8 million CU LC EM IN INTELLECTUAL CAPITAL • Ranked 4th in NPS within Malaysian financial industry • 372,722 number of downloads for Be U by Bank Islam mobile banking app CU LC EM NT NATURAL CAPITAL • Approved RM4.5 billion in green financing and assets. • 12,279.5 tonne CO2e total carbon emissions CU LC EM 33 1 2 3 4 5 6 7 8 9 www.bankislam.com VALUE CREATION AT BANK ISLAM
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