Sustainability Policies & Guidelines To guide our sustainability efforts, we have implemented a comprehensive framework of policies and guidelines covering various areas, including: Material Matters Policies & Guidelines Sustainable and Responsible Finance •• Business Plan Guideline •• Financing Guidelines •• Social Finance Policy/Guideline •• Product Development Guideline Customer Experience •• Branch Administration Operational Manual •• Branch Customer Complaint Operational Manual Management •• Branch Operations & Supervision Operational Manual •• Customer Service Charter •• Complaint Management Guideline Emissions and Environmental Impact •• Bank Islam Sustainability Plan and Commitments Employee Well-being, Health and Safety •• Flexi Hours Policy •• Code of Conduct (Freedom of Association) •• Remuneration Policy •• Occupational Safety and Health (OSH) Policy Talent and Development •• Training & Development Policy Diversity & Inclusion •• DEI Policy •• Code of Conduct (Anti-Harassment and Discrimination) Community Empowerment and Social Finance •• Sadaqa House Management Guideline Good Governance and Conduct •• Code of Ethics and Code of Conduct •• Group Whistleblowing Policy •• Group Compliance Policy •• Group Compliance Risk Assessment Policy •• Group Anti-Bribery and Corruption Policy •• Group Gift Policy •• Group Business Associates Code of Conduct Guideline •• Group Corruption Risk Management Policy •• Group AML/CFT Policy Data Privacy and Security •• Group Technology and Cyber Resilience Framework •• Group Technology and Cyber Risk Policy •• Group Data Governance Policy Climate Risks and Opportunities •• Climate-related risk management is integrated in the Group Enterprise-Wide Risk Management Policy •• CCPT Supplementary Guideline •• ESG risk integration into Credit Assessment Guideline 108 Bank Islam Malaysia Berhad ◆ Integrated Annual Report 2023 Sustainability Statement
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