Bank Islam Integrated Annual Report 2020

BANK ISLAM MALAYS IA BERHAD INTEGRATED ANNUAL REPORT 2020 171 ¶Kť :ÝÃĀ¸Ž Ç:K :‰ŽKřKÃKÇěČ ÇA :ěŽřŽěŽKČ yÝĄ yťѵѳѵѳ Žȶ ѵѳѵѳӗ ɽȃlj ȶƃɽȈɁȶ ȃƃɰ ƹljljȶ ƺɁȴƹƃɽȈȶǼ ɽȃlj :ÝřŽAӸѴѼ ɥƃȶǁljȴȈƺ which has severe repercussions on Ɂʍɨ ljƺɁȶɁȴʰӝ ‰ljȶƺljӗ 9ÇÃԇɰ ǹɁƺʍɰ was towards aiding sectors impacted by the pandemic. :ɁȴɥȢljɽljǁ ɽȃlj ȶȶʍƃȢ ČȃƃɨȈƃȃ :ɁȴɥȢȈƃȶƺlj ĄljʤȈljʥ ĀȢƃȶ yťѵѳѵѳ ƺɁȶɰȈɰɽljǁ Ɂǹ both mandated and risk- based review areas to provide assurance on net compliance risk and identify the Shariah non-compliance risk in designated controls. KɰɽƃƹȢȈɰȃljǁ ƃ ǁljǁȈƺƃɽljǁ ø:yě ĄljʤȈljʥ ɽljƃȴ ʍȶǁljɨ :ɁȴɥȢȈƃȶƺlj ÃɁȶȈɽɁɨȈȶǼ ծ ěljɰɽȈȶǼ Department to showcase the Bank’s effort and ƺɁȴȴȈɽȴljȶɽ Ȉȶ ƺɁȴƹƃɽȈȶǼ ø:yě ɨȈɰȟɰӝ ěɁ peruse data analytics tools to further supplement the review methodology performed. ƺƺɨljǁȈɽljǁ ʥȈɽȃ ɽȃlj 9ljɰɽ Žȶǁljɥljȶǁljȶɽ ɰɰljɰɰȴljȶɽ ǹɁɨ ĄljɽƃȈȢ ČɽƃȶǁƃȢɁȶlj :ƃɽljǼɁɨʰ ѵѳѵѳ ƹʰ ĀƃʰÇljɽӝ ěȃȈɰ ȃƃɰ ƹljljȶ made successful attributed by the adoption of a structured risk-based review methodology which facilitated the overall review process. :Ɂȶǁʍƺɽljǁ ѴѴѶ ƺɁȴɥȢȈƃȶƺlj ɨljʤȈljʥɰ ƺɁȴɥɨȈɰȈȶǼ Ɂǹ ȴƃȶǁƃɽɁɨʰ ƃȶǁ ɨȈɰȟӸƹƃɰljǁ ɨljʤȈljʥɰ ǹɁɨ ĄljǼʍȢƃɽɁɨʰӗ ø:yě ƃȶǁ ČȃƃɨȈƃȃ ƃɨljƃɰӗ ɨljɰʍȢɽȈȶǼ Ȉȶ ѻѴ ƃɨljƃɰ ǹɁɨ ȈȴɥɨɁʤljȴljȶɽ to further strengthened the internal controls. Becomes the reference point in identifying Shariah non- compliance event within Bank Islam. The decision is crucial as the result will determine the state of purity of the income to be further recognised by the Bank. The process involves scrutinising the details of the issues raised and proposing relevant and detailed action plans to avoid recurrence. In safeguarding customers’ information and data, we do not tolerate any unethical practices and any transgression are severely dealt with by imposing ƺɁȶɰljɧʍljȶƺlj ȴƃȶƃǼljȴljȶɽ ƃƺɽȈɁȶ ɽɁ ɽȃlj ɥƃɨɽȈljɰ ȈȶʤɁȢʤljǁӝ ʥƃɨljȶljɰɰ ȃƃɰ ƃȢɰɁ been created on the importance of preserving customer information via Ȉɰɰʍƃȶƺlj Ɂǹ ĀɁȢȈƺʰ ƃȶǁ ȢljɰɰɁȶ Ȣljƃɨȶɽ Ɂȶ ɽȃlj ɰʍƹȚljƺɽӝ Žȶ ȢȈȶlj ʥȈɽȃ 9ƃȶȟ ÇljǼƃɨƃ ÃƃȢƃʰɰȈƃԇɰ ƃɰɥȈɨƃɽȈɁȶӗ 9ƃȶȟ ŽɰȢƃȴ Ȉɰ ƺɁȴȴȈɽɽljǁ ɽɁ heighten its corporate culture that focuses on treating financial consumers fairly. We had worked with respective business owners, Legal and Shariah to review and revise our terms and conditions imposed to financial consumers by ensuring our terms and conditions are fair, responsible and professional in order to achieve high customer satisfaction and retention, leading to sustainable business performance over a long-term. Continuous dissemination ȴljƃɰʍɨljɰ ȈȶȈɽȈƃɽljǁ ƹʰ 9Çà for the Bank to develop strategies and assist our customers impacted by :ÝřŽAӸѴѼӝ ěȃȈɰ ȈȶƺȢʍǁljɰ ɽȃlj post moratorium relief and participation in channelling the funds for SME under ɽȃlj ěƃɨǼljɽljǁ ĄljȢȈljǹ ƃȶǁ ĄljƺɁʤljɨʰ yƃƺȈȢȈɽʰ ӯ쥥yӰӝ While outsourcing is necessary for operational efficiency, we continue to instil strict governance in reviewing each outsourcing party to uphold the zero tolerance principle especially towards corruption, bribery and adverse media.