Datasonic Group Berhad Annual Report 2020

Internal feedback fromManagement The quality of management support services rendered at our headquarters (“HQ”) is also assessed through surveys that gather internal feedback from our directors/top management within the Group on an annual basis. The overall rating in respect of the service level, delivery and response (to request) rendered for management support services rendered at HQwere reported as follows:- FY19 FY20 Overa ll rating on the satisfaction level in respect of the management support services rendered at HQ * 81% 78% * No surveys prior to FY19, as the ISO 9001:2015 was accredited to only in April 2017. Year-on-year, the overall rating has dropped by 3% (from 81% in FY19 to 78% in FY20) due mainly to higher expectations from the top management. Based on feedback from the Management, there is room for improvement in the management of talent acquisitions & retention, payroll & claims processing, procure-to-pay processing and internal communications. Conclusion Emerging global risks and EES concerns following the COVID-19 have called for “new normal”, as these risks have also impacted business operations worldwide. In response, we have changed our stakeholder engagement approaches to complywith the newSOPs, altered our supply chainmanagement and salient features of work-life in respect of ethical leadership, employee job satisfaction and trust due to allowance for remote working (or working from home, WFH) and Flexible Working Hour arrangements. Nonetheless, sustainability remains a key component of Datasonic’s culture as we explore better ways to sustain our business as well as financial performance in the competitive environment, and promote healthy development and growth for sustenance of our employees, whilst contributing to the pride of our nation for the benefit of our society as a whole. In fact, sustainability has become an integral part of our business activities in order to remain resilient in today’s dynamic and challenging business landscape. Sustainability Statement (Cont’d) DATASONIC GROUP BERHAD I ANNUAL REPORT 2020 (Registration No. 200801008472 (809759-X)) 52