Serba Dinamik Annual Report 2021

Integrated Report 2021 221 PRACTICING GOOD GOVERNANCE We are committed to identifying and addressing labour and human rights issues and effects that are directly linked to our business activities, including the rights of our workers as well as communities in areas we operate. As a global engineering company, we face issues relating to working environment at our foreign operations. Part of our business operations includes utilising contractors and their workers in building and construction-related works in developing countries. We recognise that safeguarding human rights extend to our suppliers, it is also part of our corporate social responsibility to conduct an annual review of our supply chain including contractors and suppliers to assess their safety procedures and working conditions. To prevent child labour and force labour issues, all our employees are aged 18 years old and above, and they join our workforce on a consensual employment contract. We continually promote a culture of communication and transparency in our work place. This is designed to provide a platform for our staff to raise any issues, grievances or concerns regarding the way we operate, as well as how staff interacts internally. We encourage our people to take their concerns directly with the appropriate line managers, supervisors and human resource managers. If issues are not resolved satisfactory and expediently, they are encouraged to bring forward those issues or concerns to senior management. We had institute a system for handling internal and external complains and grievances. This applied to internal staff as well as external stakeholders including business partners, customers, consultants, suppliers, and contractors. All complains and grievances will be formally acknowledged, investigated, and documented with recommended remedial actions. All these will be conducted on a confidential basis. To maintain confidentiality, we provide an online facility to receive as well as create an audit trail of follow- up actions and final resolution or decision. To promote an ethical work environment, we have a Compliance Officer in our head office in Malaysia to monitor work environment and business practices. The Compliance Officer reports to the Whistleblower Working Committee comprising of General Managers from various departments including Human Resources, Finance, Corporate Services, Corporate Governance and Legal Affairs. The responsibility of the Committee is to provide advice, guidance and resolve any disputes relating to the Code of Business Conduct. Any serious issues arising would be reported to the Audit Risk Committee. Responsible Labour and Human Rights Practices Managing Grievances Governance of the Code We have implemented a Whistleblowing Policy which encourages and enables employees and other stakeholders to raise concerns regarding any improper conduct without being subjected to victimisation, harassment or discriminatory treatments. The improper conduct includes harassment, bullying, fraud, corruption and bribery; activities which breach any law or regulatory obligation, our Group’s policies, practices, procedures or other rules of conduct; improprieties in matters of financial reporting; and situations which pose dangers to the health and safety of any individual or significant danger to the environment. Whistleblowing reports can be channeled to whistleblowing@e-serbadk.com using forms which can be found on our website. WHISTLEBLOWING POLICY