Serba Dinamik Annual Report 2019

179 RESPONSIBLE LABOUR PRACTICES We are committed to identifying and addressing labour and human rights issues and effects that are directly linked to our business activities, including the rights of our workers as well as communities in the areas we operate. As a global engineering company, we face issues relating to working conditions at our foreign operations. Part of our business operations includes utilising contractors and their workers in building and construction related works in developing countries. We recognise that safeguarding human rights extend to our suppliers, and part of our corporate social responsibility is to conduct an annual review of our supply chain including contractors and suppliers to assess their safety procedures and working conditions. GOVERNANCE OF THE CODE In order to promote an ethical work environment, we have a Compliance Officer in our head office in Malaysia to monitor work environment and business practices. The Compliance Officer reports to the Ethics Advisory Committee comprising General Managers from various departments including Human Resources, Finance, Corporate Services, Corporate Governance and Legal Affairs. The responsibility of the Committee is to provide advice, guidance and resolve any disputes relating to the Code of Business Conduct. Any serious issues arising would be reported to the Audit Committee. MANAGING GRIEVANCES We continually promote a culture of communication and transparency in our work place. This is designed to provide a platform for our staff to raise any issues, grievances or concerns regarding the way we operate, as well as how staff interacts internally. We encourage our people to take their concerns directly with the appropriate line managers, supervisors and human resource managers. If issues are not resolved satisfactory and expediently, they are encouraged to bring forward those issues or concerns to senior management. We had institute a system for handling internal and external complains and grievances. This will apply to internal staff as well as external stakeholders including business partners, customers, consultants, suppliers and contractors. All complains and grievances will be formally acknowledged, investigated and documented with recommended remedial actions. All these will be conducted on a confidential basis. To maintain confidentiality, we will provide an online facility to receive as well as create an audit trail of follow-up actions and final resolution or decision. S O C I A L