SUSTAINABILITY STATEMENT MYEG remains understanding of the immense value of its stakeholders, which is why stakeholder engagement will always be high priority for the Group. MYEG has a wide variety of different stakeholders that we need to account for and all of them have the potential to impact MYEG as a company. The engagement of stakeholders continued in FY2022 through a variety of mediums. The pandemic brought about a strong wave of necessary digital adaptation for many businesses, and MYEG remained focused on devoting resources to constantly update its online platforms and websites. MYEG’s official website is regularly updated with the latest news, corporate announcements, financial results, press releases and Board changes in relation to MYEG in a dedicated Investor Relations section. This is done to ensure that MYEG’s stakeholders are able to access the latest information regarding the Group. Stakeholders are also able to subscribe to e-mail alerts from the Group’s website via the Investor Relations page. The Group managed to conduct its Customers’ Satisfaction Survey in FY2022, after the operational disruptions in FY2021 prevented us from carrying out the survey in the previous financial year. MYEG’s stakeholder engagement table remains unaffected from FY2021 (although the channel of engagement may vary depending on communication circumstances that have been possibly affected by the COVID-19 pandemic): Stakeholder Group Level of Engagement Forms of Engagement Issues of Concern Outcome Achieved Governments and Regulators Governments of our key markets are both our principals/ partners, as well as regulators of our operating environments High Meetings at ministerial and working levels Discussions on service requirements Discussions with regulatory authorities Participation in government and regulatory events Renewal of e-Government service concession Change in legislation Approval of permits We gained an improved visibility of government policies and the nation’s growth agenda, and the role MYEG can play in supporting the governments’ digitalisation impetus. Customers Users of MYEG services are the cornerstone of our business High Advertising and marketing efforts Website/social media Customer service channels Customer survey and feedback exercise Online feedback via www.myeg.com.my User experience/ ease of navigation Customer service Timely delivery Product/service pricing and package We gained a better understanding of issues faced by users and customer service experiences. We identified areas of improvement leading to improved customer satisfaction. STAKEHOLDER ENGAGEMENT 75
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