OUR BUSINESS RISK AND OPPORTUNITIES (cont’d) Risk Description of Risk Linkage to Materiality Who Does this Risk Impact? Mitigation Action Plans Cybersecurity risks The risk of hacking, phishing, malware and other cyber threats could have an impact on service delivery resulting in downtime and affecting customer transactions. There would also be potential loss of brand trust and reputation. Cyber security intellectual property Customers Government and regulators Community and general public Kindly refer to the Sustainability Statement of this Annual Report. Reduced consumer demand risks Sluggish economic conditions may reduce the spending power of customers as well; as business growth and expansion plans, which could impact the demand for and pricing of MYEG’s services. Business model Customers Community and general public Investors Kindly refer to our Strategies to Sustain Value Creation section of this Annual Report. Talent retention Constant talent attrition impacts the collective knowledge body within the Group and may impact operational productivity. Talent retention and development Customer experience Employees Customers Investors Kindly refer to our Strategies to Sustain Value Creation section and the Sustainability Statement of this Annual Report. Business strategy The Group has set various targets for business performance and remains confident of realising them. In the event that targets are not achieved, there will be clear implications on financial and non-financial results for stakeholders. Business model Customer experience Investors Employees Kindly refer to our Strategies to Sustain Value Creation section of this Annual Report. Law and legislation Any change of legislation by governments may lead to MYEG not complying with local laws or having to remodel its services. Cyber security Intellectual property Investors Community and general public Employees Kindly refer to our Sustainability Statement of this Annual Report. Litigation Any legal suit against the Company would have a branding and possibly financial impact as well. Cyber security Intellectual property Investors Employees Community and general public Kindly refer to our Sustainability Statement of this Annual Report. 47
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