UEM EDGENTA BERHAD ANNUAL REPORT 2021 1 2 3 4 5 6 7 MANAGEMENT DISCUSSION & ANALYSIS 63 62 BUSINESS REVIEW BUSINESS REVIEW HEALTHCARE SUPPORT Our Healthcare Support division provides non-clinical healthcare support services and technology solutions to more than 300 public and private healthcare institutions in Malaysia, Singapore, Taiwan and India. We look to harness digital transformation to pave the way for the Company to be a Technology-Enabled Solutions Company with a focus on healthcare by 2025. KEY INITIATIVES Operational Excellence and Continuous Improvement in Service Delivery • Completed installation of 14 units Field Hybrid ICU facilities which increase the ICU beds to 140 units nationwide • Successful RTM installation for nine BEMS assets including Computed Tomography Scanning System, Fluroscopy Radiography System, Angiography Radiography System, Gamma Camera, Single Photon Computed Tomography Scanning System • Implemented BEMS IoT to track asset movement and utilisation • Successful mobilisation of housekeeping and portering services at Sengkang General & Community Hospital, kitchen stewarding services at Ng Teng Fong General Hospital and managing agent services for Community Clubs and Properties under People’s Association in Singapore • Leveraged on mechanisation and robotics to increase productivity in service delivery • Converted our UEM Edgenta Learning Centre in Petaling Jaya as a private COVID-19 Assessment & Vaccination Centre and administered over 25,500 vaccine doses • Introduced MOSTFac™ an integrated facility for remote location testing, and monitoring & surveillance for quick detection and isolation • Developed Clinical Home Quarantine Management System and deployed 30,000 units of RFID e-Bracelets for real-time monitoring of COVID-19 patients • Offered drive-through & on-site COVID-19 screenings for corporate and individuals who require the RTK and the PCR tests • Launched UEM Edgenta COVID-19 Screening Programme for our essential front liners nationwide as part of our efforts to support national COVID-19 recovery initiatives • Published the Edgenta COVID-19 Business Solutions brochure, a publication that markets our holistic business solutions to existing and prospective clients, providing easy access to the highest quality solutions available in the market today to combat the COVID-19 COVID-19 Management Programme • Delivered Proof of Concept on FEMS Consultancy, BEMS and E-Sianah Asset Solutions for Makkah Healthcare Cluster in Saudi Arabia • Established a collaboration with healthcare provider to implement Hospital Management & Administration • Developed POC for Elderly Care System and e-Petty Cash Requisition System as part of our digital healthcare solutions • Registered 23 new accounts for soft services contracts from Taiwan including Wanfang Hospital, National Taiwan University Hospital East and Taiwan Semiconductor Manufacturing • MoU signed with UiTM to embark into digital healthcare initiatives Exploration and Expansion RESULTS Facility Engineering Maintenance Services (“FEMS”) Biomedical Engineering Maintenance Services Healthcare Waste Management Services (“HWMS”) Linen and Laundry Services (“LLS”) Cleansing Services (“CLS”) Facilities Management Services (“FMS”) Sustainability Programme Portering Services Healthcare Technology Centre (“HTeC”) - Centre of Excellence (“COE”) Digital Healthcare Solutions KEY FOCUS AREAS Housekeeping Services Visitor Management Services Kitchen Stewarding Services Health Attendant Services
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