2019 UEM Edgenta Annual Report

30 31 UEM Edgenta Berhad UEM EDGENTA AT A GLANCE MESSAGE FROM OUR LEADERSHIP OPERATIONAL REVIEW SUSTAINABILITY EFFORTS CORPORATE GOVERNANCE INTRODUCTION FINANCIAL REVIEW ADDITIONAL INFORMATION STRATEGIC FOCUS Annual Report 2019 Key Relationships We value the role our stakeholders play in helping to build our organisation’s long-term value. To this end, we conduct regular formal and informal engagements with both internal and external stakeholders across multiple platforms. These engagements are aimed at gaining insight into their needs and concerns. Our Management then deliberates on these perspectives, which are also presented to the Board, to enable us to develop effective strategies for our business. The following details the stakeholders whom we have key relationships with, the way that we communicate with them, the areas which they have identified as relevant and how we addressed these areas during the year in review. Existing Clients and Partners How We Engage with Them: Regular engagement across multiple touchpoints • Regular & ad-hoc meetings • Bi-annual client satisfaction surveys • Visits to corporate office / operational sites • Industry & technical conference • Exhibitions & roadshows • Annual Partners Operations Dialogue • Website • Annual Report • Periodic newsletter to our clients Key Interest, Concerns & Expectations: • A fulfilling experience through quality services and results that optimise their assets • Technology-enabled solutions that sustainably drive efficiency and support their growth strategy Link to Strategy: Our Responses: • Service-based delivery to value-based services • Promote our Edgenta Way (Tech-enabled, HSSE focused, Quality assured and Certified) of providing services which cater to the expectations of our clients and partners • Developed and adopted software and technology solutions, innovation, automation and mechanisation to support operations • Addressing all queries and concerns by clients and partners • Active participation in relevant industry associations Government & Regulators, Industry & Business Associations How We Engage with Them: • Scheduled / ad-hoc meetings • Conferences & events • Visits to our corporate office • Presentation & talks at workplace • Website • Annual report • Regulatory audits / inspection • Active corporate membership in industry associations and government bodies Key Interest, Concerns & Expectations: • Compliance to rules and regulations, with the Group keeping them updated with various requirements • Share, contribute and create best practices for the industry or new policies and regulations towards nation building, in alignment with local and Government agendas • Provide thought leadership & industry contributions Link to Strategy: Our Responses: • Provided regular updates on compliance issues and operations towards ensuring full compliance to rules and requirements • Maintained and updated ISO Certifications • Periodic engagement with Government and regulatory agencies on policy matters relating to industries we serve • Hosted key Government official visits to promote more incentives and other types of assistance to spur industry players to modernise the industry with digitalisation, automation and mechanisation technologies • Launched the revised Code of Conduct to provide guidance and help our employees to comply with fundamental requirements and commitment to build trust in everyday business and outline ethical behaviour standards in our business activities • Key leaders in UEM Edgenta holding key positions in MAPMA and Malaysia Chapter of Institution of Civil Engineers (“ICE”) United Kingdom • Key events participated in: - International Seminar & Workshop of Safer Road by Infrastructure Design & Operation - Association of Private Hospital of Malaysia International Healthcare Conference & Exhibition - 26 th World Road Congress in support of JKR and Road Asset Association of Malaysia (“REAM”) - ASEAN Health Summit - International Greentech & Eco Products Exhibition & Conference Malaysia 2019 (“IGEM”) Employees Link to Strategy: How We Engage with Them: Consistent employee engagement via the following initiatives throughout the year: • Periodic management staff reviews • Internal team meetings / department meetings • Monthly MD/CEO Messages • Annual Management Dialogue • Internal employee events • Learning and development programmes for personal and professional development • Daily / weekly internal communications / announcements via Edgenta Connect (Intranet) and social media • Periodic forums • Focus group discussions • Staff induction • Annual individual performance review • Employee engagement survey • Volunteering and CSR programmes Key Interest, Concerns & Expectations: • Continuous employer-employee engagement / relations • Updates on business strategies and operational performance • Providing a safe & conducive working environment • Providing fair and competitive remuneration and benefits • Clear, timely and effective communications channels • Effective talent & welfare management to achieve career progression • Work-life balance Our Responses: • Annual Management Dialogue organised to clearly communicate company’s business direction, strategy and targets to the senior and middle management who are the movers and shakers across all businesses • Edgenta Academy website launched in Q4 2019 to institutionalise industry standards, processes, competencies through structured trainings, capabilities assessment & certification programme • As part of Digital Revolution (“DR”): Human Capital Management (“HCM”) System implemented to empower employees to access their benefits 24/7, with some functions available on mobile - Employee Self Service (“ESS”) and Manager Self Service (“MSS”) went live in October 2019 - To ensure all employees benefit from the DR initiative, 88 internal trainers conducted 201 sessions company-wide with a total outreach of 75% involving 3,182 employees - The HCM frees the HR team from manual HR functions, enabling them to provide industry knowledge & business advisory to business divisions and employees • 11,204 employees were trained with technical skills as the main training focus in 2019; other trainings include soft skills, leadership, quality and HSSE • Launched the Frontline Supervisor Development Programme 2.0 and trained 251 staff from the Infrastructure Services division to enhance leadership and competencies to uphold safety quality towards achieving our “Goal Zero” target • Launched the Accelerated Leadership Programme (“ALP”) for the Healthcare Support division, piloting the programme for 25 Executives • Improved performance evaluation through Performance Management System, Pay for Performance and Individual Development Plan • Conducted team-building sessions to improve organisational agility, boost teamwork performance and foster innovation and creativity • Improved Employee Engagement Survey with an overall score of 74%, 6% higher from 2017. This places UEM Edgenta as one of the top- quartile companies within the Government-Linked Company (“GLC”) and Malaysian Norm 2017 / 2018 companies • Promoting work-life balance via 90 Days Maternity Leave, 3 days Paternity Leave, festive events, Sports & Recreation Club activities, as well as volunteering / participation in corporate responsibility activities Key Relationships Supply Chain Partners Link to Strategy: How We Engage with Them: • Vendor development programme workshops • Periodic vendor performance reviews, planned audits & site visits • Annual Partners Operations Dialogue • Code of Conduct for business partners Key Interest, Concerns & Expectations: • Fair treatment • Responsible sourcing • Safe and conducive operation sites • Anti-corruption Our Responses: • Conducted the Vendor Development Programme to support Bumiputera entrepreneurs • Continuing engagements on safety and periodic checks on compliance with regulations and relevant laws and codes • Launched our Code of Conduct for Business Partners to uphold compliance and integrity among supply chain partners and held Integrity Day to amplify integrity and openness in doing business • Whistleblowing reporting channel, policies procedures to address collusion and to promote integrity & good governance • Zero tolerance for corrupt practices