2019 UEM Edgenta Annual Report

26 27 UEM Edgenta Berhad UEM EDGENTA AT A GLANCE MESSAGE FROM OUR LEADERSHIP OPERATIONAL REVIEW SUSTAINABILITY EFFORTS CORPORATE GOVERNANCE INTRODUCTION FINANCIAL REVIEW ADDITIONAL INFORMATION STRATEGIC FOCUS Annual Report 2019 Our Technology Solutions We pride ourselves in providing value-added services across our Asset Management and Infrastructure Solutions offerings by leveraging on proprietary technology which have been developed in-house. As an organisation with an eye on the future, we value the role of technology-enabled solutions not only to achieve operational excellence internally, but also to improve service delivery to our clients. This also allows us to adopt a holistic and sustainable approach to address challenges throughout the asset lifecycle and support our drive towards becoming a technology company focused on healthcare and infrastructure. Our approach to technology and innovation is also in line with the Industrial Revolution 4.0 (“IR 4.0”) to ensure we always stay ahead of the curve. Our technology and innovation initiatives are further anchored on Health, Safety, Security & Environment (“HSSE”) to ensure the well-being of all employees, clients, asset users, external vendors, contractors and sub-contractors. Please refer to our Sustainability Statement on pages 64 - 83 of this Report. The following discloses our approach and capabilities in technology and innovation. For further details on how we have made these solutions work for our organisation and our customers, please refer to the Operational Review section on pages 55 - 63 of this Report. Our Technology Solutions EMBRACING RESEARCH AND TESTING POWERING SOLUTIONS THROUGH PLATFORMS AND SYSTEMS Our technology platforms developed in-house make up the core of our client solutions. Our use of these systems have also made us an early adopter of Artificial Intelligence (“AI”) and machine learning on the back of cloud computing, strengthening our ability to provide better services to customers through real-time data and performance assessment. UE Track TM Road Asset Management System (“RAMS”) Edgenta Smart Connect Command & Contact Centre Our UE Track TM platform employed by our Healthcare Support division, enables mobile resource optimisation through a web portal, as well as mobile and tablet applications. The platform supports housekeeping, portering, facilities management, customer feedback and other services, enhancing productivity through automation of work processes. It has also allowed us to realise cost efficiencies and improve customer satisfaction but more importantly to power our efficiency and daily operations for the convenience of over 10,000 of our employees in the region. Our Property & Facility Solutions division uses this smart facilities management solution to harness data insights and realise better value and service excellence. Using this system, we capture real-time data from air-conditioning, lighting, lift systems and other building services to enable predictive maintenance and anomaly detection. This ensures the assets under our care perform at optimised levels as we attend to them prior to any issues arising. 29% Reduction in labour intensity 25% Reduction in scheduled maintenance man-hours 20% Reduction in cost of managing buildings 40% Increase in tool-time, by reducing time spent on manual processes RAMS comprises a comprehensive and integrated enterprise system used by our Infrastructure Services division to deliver efficient and effective asset management and maintenance operation services. The system enables remote monitoring and management of work and assets with ongoing data collection to improve real-time reporting and operational efficiency. RAMS takes in information on the entire length and assets of an expressway and has the functionality to integrate with other systems like Geographic Information System (“GIS”) and provide access to various stakeholders of the asset including the asset owner, governmental authorities, consultants, surveyors, managers, mainline workers, supply chain partners and auditors. This platform coupled with the additional connectivity and availability to integrate seamlessly with other systems makes RAMS the ideal infrastructure and road asset monitoring system. Our Command & Contact Centre represents a significant breakthrough in integrating our technology systems and allows us to closely monitor the assets under our care. Serving as the central hub for the creation and implementation of Internet of Things (“IoT”) applications in facilities management, the centre facilitates energy management, real-time monitoring with controls and building automation. It also allows for predictive maintenance and strategic building management planning. The Command & Contact Centre houses our data repository and enables remote asset management as well as employs machine learning and predictive analysis. Additionally, it serves as our contact centre, while also providing workforce management capabilities. The Command & Contact Centre has connected 34 properties and 32 hospitals online, as well as monitors over 1,000 km of highway and 1,100 Edgenta vehicles and tracks 213 ambulances, over 2,000 portering services in hospitals daily, 60,000 linen and 6,900 FM devices in hospitals. SECURING OUR TECHNOLOGY SYSTEMS In view of the need to ensure the security of our technology systems, data and infrastructure, we have put in place strict measures and contingency plans to circumvent threats. These include internal firewalls, cloud security systems and building security features to ensure our assets are protected at all times. For further details on our approach to security, including cybersecurity, please refer to our Statement on Risk Management and Internal Controls, as well as our Key Risks and Opportunities section on pages 119 - 129 and 51 - 54 of this Report. TRANSFORMING WORK THROUGH AUTOMATION AND MECHANISATION By introducing machinery and robots to automate and mechanise our work, we are able to work smarter, at lower costs with reduced dependency on manpower, as well as minimal exposure to health and safety risks. In our Healthcare Support division, we have invested in floor scrubbers that automate the cleaning process using intelligent dynamic mapping and obstacle & collision avoidance technology effectively reducing the need for a headcount to operate. We have increased sensorisation through the use of Radio Frequency Identification (“RFID”) tags which are attached to all linen at five sites (four hospitals and a laundry plant) that automates the counting and tracking of linen, resulting in zero loss. We recognise the value of research and testing to produce technology solutions which elevate the industry standards. We have an established Pavement Research Centre that develops new asphalt mixes and innovative techniques and pavement design. We aim to offer full pavement lifecycle solutions – to plan, design, build and maintain through partnerships with authorities, developers, or undertaking 2,000 Portering jobs daily per hospital > 60,000 Laundry and linen RFID trackers > 6,900 Hospital FM devices measured We have also installed asset monitoring sensors and Global Positioning System (“GPS”) trackers that enables us to track the performance of chillers and ambulances throughout the hospitals under our care. These smart equipment automatically generates data which flows into the Smart FM (facility management) dashboard allowing for predictive, condition-based maintenance through an Internet of Things (“IoT”) architecture. pavement works from main contractors. Our Environmental Material Testing Lab offers material testing services, as well as conducts assessments of pavement conditions. On the Healthcare Support front, we have also set up an Operations Central Workshop to test, calibrate and repair biomedical equipment in the Northern region of Peninsular Malaysia. In Infrastructure Services, we have mobilised a fleet of mechanised expressway maintenance vehicles such as road sweepers, MULAG hydraulic arm grass cutter, remote slope lawn mowers, traffic management vehicles and safety vehicles. These technology assets have drastically reduced the need to perform manual work and exposure to dangers and hazards on the road. Using drone technology and digital data by mapping out the rock slope for a part of the Bukit Lanjan interchange, we have a successful proof-of- concept on a critical slope inspection programme to monitor slope movement and to improve safety conditions of inspectors.