2019 UEM Edgenta Annual Report

Table of Contents UEM EDGENTA AT A GLANCE 18 Overview of UEM Edgenta • Who We Are & Where We Operate • Organisation Structure • Corporate Structure • Corporate Information • Our Business Divisions • Our Technology Solutions 28 Our Business Model 30 Key Relationships MESSAGE FROM OUR LEADERSHIP 33 Chairman’s Statement 36 MD/CEO’s Statement 40 CFO’s Review 42 Key Performance Indicators • Five-Year Group Financial Highlights • Five-Year Group Financial Summary 45 2019 Group Quarterly Performance 46 Group Statement of Value Added STRATEGIC FOCUS 47 Group Strategy 49 Our Market Landscape 50 Material Issues 51 Key Risks and Opportunities INTRODUCTION 14 About this Report 16 2019 Key Highlights OPERATIONAL REVIEW 56 Healthcare Support 58 Property & Facility Solutions 60 Infrastructure Services 62 Asset Consultancy SUSTAINABILITY EFFORTS 64 Sustainability Statement • Our Approach to Sustainability • Economic • Environmental • Social p. 33 Chairman’s Statement p. 18 Overview of UEM Edgenta p. 55 Operational Review p. 64 Sustainability Statement This annual report is available on the website at uemedgenta.com To contact us, please refer to page 23 for Corporate Information and on the inside back cover for Group Directory Optimising Assets to Improve Lives Vision Our services, commitment to smarter thinking and improved solutions place us at the forefront of the industry. We create opportunities for clients and assets that positively influence society. Mission We are an enterprising entity that embraces teamwork, integrity and passion with a focus on success. Values We are creative, resourceful and take calculated risk on all initiatives. We take full ownership and accountability. Enterprising We trust, respect, complement and support each other. We demand from each other to be better. Teamwork We love what we do and we put our heart and soul into it. We go beyond the call of duty to deliver our best. Passion We continuously learn and celebrate our achievements. We win, together. Success We ensure high safety standards and practices. We practice the highest ethical standards in everything we do. Integrity CORPORATE GOVERNANCE 84 Board of Directors’ Profile 96 Key Senior Management’s Profile 102 Corporate Governance Overview Statement • Robust and Transparent Governance • Board Leadership & Effectiveness • Effective Audit & Risk Management - Audit and Risk Committee Report • Integrity in Corporate Reporting & Meaningful Relationship with Stakeholders - Investor Relations 118 Additional Compliance Information 119 Statement on Risk Management and Internal Control FINANCIAL REVIEW 130 Financial Statements GLOSSARY GROUP DIRECTORY ADDITIONAL INFORMATION 269 Analysis of Shareholdings 271 Properties Held by the Group 273 Recurrent Related Party Transactions Scan this QR Code to download our Annual Report 2019 p. 130 Financial Review