MATERIAL SUSTAINABILITY MATTERS Economic Destini creates sustainable value for its customers, the supply chain, and other stakeholders to whom derived economic value is distributed. This includes governments through taxes, employees through compensation and benefits, suppliers and service providers through product delivery and service prices. Part of the value earned is retained in the company for capital investments, and to maintain a certain amount of independence from capital market fluctuations. As an integrated engineering solution provider, the Group is determined to create value for the stakeholders through outstanding financial performance, excellent market presence, good business ethics and maintain a track record of delivering products and services of exceptional quality. ⊲ Shareholders Our shareholders are the ultimate owners of the company and as such, the Group’s operational and financial position is one of the material sustainability matters to our Group. We strive to achieve economic sustainability growth for our shareholders. The Board recognises the importance of communication with its shareholders and investors as they are entitled to timely and quality information on the Group’s financial performance and position. Apart from the Annual General Meeting and Extraordinary General Meetings where shareholders are encouraged to ask questions to the Board and Executive Management on business operations, and the financial performance, the Group’s corporate website at www.destinigroup.com also provides a link on investor relations where quarterly and annual financial statements, announcements, financial information, annual reports, circulars/statements to shareholders and other pertinent information are uploaded on a timely basis when available. ⊲ Customers & Products The Group is committed to providing innovative and high-quality products and services to its customers. As an integrated engineering solutions provider, all our products and services are designed and customised to cater to our customers’ specific needs and industry applications. With the Group’s extensive experience as well as our product and services quality assurance in accordance with international standards ISO 9001: 2015 Quality Management System, the quality and safety performance of the Group’s products are guaranteed. Our engineering process is in strict compliance with the quality requirements by following the quality control procedures from services, production to delivery. We uphold the belief that customers rights should be preserved at all times and are on continuous endeavours to create value-for-money for our customers. In order to ensure that our products are of consistent standard and quality, our management has internally established a Regulatory, Safety and Quality Assurance Department to establish, check and continually improve the continuity compliance as required by Statutory and/or Regulatory bodies, Standard Certifying Agency, Customer and/ or Original Equipment Manufacturer (“OEM”). This is also to ensure that we are able to achieve, sustain and continually improve the business relevant standard that directly impacts the business continuity. Engagement channels such as meetings, emails and phone calls with our customers are fully utilised to get a deeper understanding of their needs. Our business goals are to develop and sell our products and services that appeal to our customers. We will maintain our competitive advantage by ensuring prompt delivery, price competitiveness and consistent quality. CUSTOMERS’ SATISFACTION ⊲ Internationally recognised best practices and international quality accreditation ⊲ Experienced management and equipped with industry knowledge, extensive technical support and comprehensive training services ⊲ Prompt delivery and reliable customer service ⊲ Efficient after-sales service, create an integrated and resilient workforce Sustainability Statement SUSTAINABILITY REPORT 46 DESTINI BERHAD ANNUAL REPORT 2022
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