97 ANNUAL REPORT 2022 Data privacy and cyber security have grown in importance as digital services have become more widely used. Safeguarding our customers’ and patients’ data is our top priority. Thus, the REIT has implemented a user access rights matrix and ensured adherence to the Personal Data Protection (“PDP”) Policy. A Cyber Security Procedure, aimed at embedding essential cyber security measures to ensure the appropriate actions can take place during a potential data or security breach, was put into place. Since the implementation of these measures, there have been no complaints regarding breaches of customer privacy or loss of data. The Manager has maintained various business continuity measures in relation to digital transformation, allowing the REIT to continuously adapt to a changing business environment in the COVID-19 endemic stage. CORPORATE GOVERNANCE AND BUSINESS ETHICS GRI 205-1 | 205-2 Internal SOPs, including those for business growth, internal controls, risk management, compliance, IT, talent management, finance, and operations, keep daily operations in order. The Manager’s Code of Conduct and Business Ethics upholds the values, principles, and standards of professional conduct within Al-Salām REIT (the “Code”). The Code specifies how employees and associates are expected to conduct themselves, as well as disciplinary measures in the event of non-compliance. Other policies, such as the Whistleblowing Policy, Anti-Bribery and Anti-Corruption Policy (“ABAC Policy”), and Manual, supplement this Code. All of these policies and procedures are disseminated to staff via email, briefings, training, and posters. The REIT is committed to providing confidential channels for reporting incidents of non-compliance and misconduct within the organisation. As a result, our Whistleblowing Policy has been revised to adopt a policy and standard procedure similar to those of JCorp. This revised Whistleblowing Policy assures that all received reports are evaluated with confidentiality and impartiality, while ensuring that those made with malicious intent are dealt with appropriately. This policy has been amended in accordance with the Whistleblowers Protection Act 2010. The Manager did not receive any whistleblowing reports in FY2022. Al-Salām REIT remains committed to maintaining compliance with the 2009 Malaysia Anti-Corruption Act in all of its operations. The Manager consequently adopted the ABAC Policy. It outlines and conveys the Manager’s money laundering, gifting, entertainment, and hospitality expense rules and guidelines. This is supported by the implementation of the new No-Gift, NoEntertainment Policy, and information on these policies is disseminated internally via briefings and training and externally via the company’s website. All employees at every position level received anti-corruption training, and 96% of all employees attended. In FY2022, no employees were dismissed for failing to adhere to the ABAC Policy. IT disaster recovery plan, drills and data recovery tests Usage of Microsoft 365 cloud storage Utilisation of VPNs to protect network connections Installation of Acronis as a data backup Digital Transformation Strategy SUSTAINABILITY STATEMENT
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