91 ANNUAL REPORT 2022 STAKEHOLDER ENGAGEMENT GRI 102-40 | GRI 102-43 | 102-44 Key stakeholders are individuals who have a high level of interest in, influence over, and/or impact on the REIT’s business activities. To enhance our performance and measure up to our stakeholders’ expectations, we recognise the value of building and sustaining supportive, long-term relationships with them. The REIT has effectively communicated with its stakeholders to address their concerns and seek their input on key issues. Stakeholders Areas of Interest Method of Engagement Frequency of Engagement Employees • Staff performance and development • Business strategies, objectives, achievements • Staff wellbeing • Employee benefits • Performance appraisal and career development plan • Townhall • Revision of salary package • Work-life balance • Yearly • Yearly • Every 3 years • Ongoing Investors • Corporate financial performance • Corporate governance • Investor relationship management • Environmental matters • Safety of assets • AGM • Corporate website • Annual & quarterly reports • Investor relations briefings • Investment criteria/policy • Yearly • Minimum quarterly • Yearly & quarterly • Quarterly • Yearly Tenants • Safety and health • Communication and tenant-owner relations • Mall/Building facilities • Environmental matters • Activities, programmes or marketing campaigns to increase footfall • Tenant satisfaction survey • Joint community programme • Complaint management – ServeDeck • Promotion on green/renewable energy and waste management efficiency • Twice a year • By event • Monthly • Ongoing Customers • Safety and health • Facilities or services provided in the building • Promotion or sales offers by tenants • Complaint management • Social media such as Facebook, Instagram • Emails • Ongoing • Monthly Local Communities • Social contribution • Community events • Foodbank/voluntary works • By event Regulatory Agencies & Statutory Bodies • Compliance to regulations • Labour practices • Transparency and disclosures • Quarterly compliance report to the BoD • Announcements, notifications & reporting • Compliance audits • Quarterly • Quarterly, half-yearly, as and when required • Annually Service Providers & Suppliers • Transparent procurement process • Business ethics • Evaluation & performance reviews • Compliance to MACC Act • Procurement Policy • Ongoing • Ongoing • Ongoing Property, Service, Maintenance Managers • Income & expenditure • Leasing & total occupancy • Marketing & promotions • Maintenance summary • Security, housekeeping & parking • Monthly report • Monthly meeting • Monthly • Monthly SUSTAINABILITY STATEMENT
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