AL-SALAM REIT ANNUAL REPORT 2020

81 ANNUAL REPORT 2020 EMPLOYEE TRAINING In addition, the Manager emphasises on personal development to enhance the knowledge base of their employees. The table below shows the training hours achieved in 2020 compared to that of the previous year: Entity 2019 (Hours) 2020 (Hours) DRMSB 269 379.5 EMPLOYEE TURNOVER RATE The Manager takes strenuous effort to maintain a reasonable turnover rate by keeping the employees contented at all times. The table below shows the turnover rates for the year 2019 and 2020: Entity 2019 Turnover rate (%) 2020 Turnover rate (%) DRMSB 10.34 3.51 EMPLOYEE WELFARE & RIGHTS The Manager strives to ensure that the employees maintain a satisfactory physical and mental well-being. The Manager firmly believes in ensuring the physical and mental well-being of the employees to strive for continuous growth. With that, the Manager provides allowances, retirement provisions, healthcare benefits, disability and insurance coverage and medical compensation. The Manager conducts annual employee appraisals and the employees to provide feedback during the review. Ultimately, the Manager has a Code of Conduct & Business Ethics Policy to ensure the employees are properly guided. OCCUPATIONAL HEALTH & SAFETY The Manager aims to provide a safe environment for the employees to work in and ensure safety in the conduct of professional task of the tenants of the properties. At each property, the Manager has put in place a team of well-trained people to establish an Emergency Response Team to manage and handle emergency crises at the property management level. Apart from that, the Manager of the REIT has an Occupational Safety, Health, Environment & Security Committee to discuss safety measures and issues on a monthly basis. The Manager ensures that the relevant parties adhere by the established safety regulations before any work is performed on the properties. Annually, fire drills and emergency evacuation procedures are conducted at the REIT properties to create awareness among the relevant stakeholders as required by the regulatory bodies. However, fire drills and emergency evacuation are postponed to 2021 due to the COVID-19 pandemic. In addition, the Manager ensures strict adherence to SOPs on health and safety issued by MKN, MOH and various ministries during the various phases of MCOs to minimise the risk of COVID-19 at workplaces. Moreover, the Manager has in place adequate health and safety measures and steps in managing the return of its operations to full capacity and in adapting to the new normal to curb the spread of COVID-19. PARTNER PROCUREMENT / SUPPLY CHAIN MANAGEMENT The Manager aims to achieve the best practices when engaging with all kinds of stakeholders across the supply chain. As such, this begins by dealing with the right suppliers to obtain the optimum benefit. The Manager ensures that the appointment of outsourced service providers and suppliers go through a fair comparison in line with the standard operating procedures and are constantly applied as part of the procurement process. Apart from the pre-qualification of outsourced service providers and suppliers, an annual evaluation is conducted to ensure continuous satisfaction in the deliverables to the Manager and the REIT. As at 31 December 2020, the Manager is proud to emphasise that the outsourced service providers and suppliers appointed are locally based. SUSTAINABILITY STATEMENT