KEY ESG PERFORMANCE INDICATORS KEY CONCERNS: • Maintenance Summary ENGAGEMENT METHODS: • Monthly reports • Quarterly meeting OUR RESPONSE: • Senior management team conducts regular discussions with all managers to discuss issues for improvement • Maintenance Managers provide monthly updates to the REIT KEY CONCERNS: • Rental • Demised premises in good and tenantable repair and maintenance ENGAGEMENT METHODS: • Monthly reports • Annual building audit • Engagement sessions OUR RESPONSE: • Tenants are engaged through a Performance Evaluation of the services facilitated by the Property or Maintenance Manager • The Maintenance Manager conducts formal engagement sessions with tenants to address questions or concerns raised by the tenants KEY CONCERNS: • Staff performance and development • Business strategies/ objectives/ achievements • Staff wellbeing • Employee benefits ENGAGEMENT METHODS: • Performance appraisal and career development plan • Townhall • Revision of salary package • Work-life balance OUR RESPONSE: • Al-‘Aqar offers opportunities for career progression and skills enhancement, along with competitive benefits to attract and retain talented employees Property managers oversee property operations and tenant relations, service managers coordinate essential services, and maintenance managers manage physical upkeep in the REIT. Tenants enhance the REIT’s financial performance through rent and significantly impact property success and reputation through their satisfaction. Property Managers/ Service Manager/ Maintenance Manager Tenants Individuals employed by Al-‘Aqar to manage and operate the properties within the portfolio. Employees 50 SUSTAINABILLITY STATEMENTS 1 2 4 5 6 AL-`AQAR HEALTHCARE REIT ANNUAL REPORT 2023
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