Al-`Aqar Healthcare REIT Annual Report 2020

AL-`AQAR HEALTHCARE REIT Annual Report 2020 84 PRINCIPLE C: INTEGRITY IN CORPORATE REPORTING AND MEANINGFUL RELATIONSHIP WITH STAKEHOLDERS Communication with Stakeholders The Board recognises the importance of maintaining transparency and accountability to the stakeholders of Al-`Aqar. The Board believes that regular engagements will enhance stakeholders’ understanding and appreciation of Al-`Aqar’s business strategies, financial performance, current initiatives and prospects of the business. These engagements are undertaken at both the Manager and property levels with stakeholders such as investors and tenants as it is crucial to address their concerns in times of uncertainties impacted by the COVID-19 crisis. Stakeholders Engagement and initiatives Investment Community (Unitholders, Analysts, Fund Managers) • Statutory announcement • Annual General Meeting • Roadshow • Investors and analysts briefing • Corporate website • Social media Media • Media release • Corporate website • Social media Government, Local Authorities and Regulators • Engagement meeting • Consultation paper • Engagement through Malaysian REIT Managers Association • Maintain rapport with local authorities Tenants and Lessees • Periodic meeting • Survey and feedback • Rental support programme • Marketing support and promotional activities Suppliers and Contractors • Request for proposal • Tender interview • Regular meetings • Supplier evaluation and audit Employees • Employees engagement dialogue • Survey and feedback • Performance appraisal • Recreational activities • Flexible work arrangement • Upskilling and reskilling programmes Communities • Customers’ survey and feedback • Social media • CSR programme • Loyalty programme • Stringent operational and safety requirements • SOPs during MCOs Corporate Governance Statement