Al-`Aqar Healthcare REIT Annual Report 2019

PARTNER Tenant Management As the sole tenant of the REIT is KPJ, the Manager ensures that tenant satisfaction is maintained at a satisfactory level for the respective KPJ hospitals. On a periodic basis, the Manager ensures that the engaged Maintenance Manager conducts a satisfaction survey on behalf of the Manager and the REIT to address any concerns raised by the hospitals. Tenant satisfaction survey was conducted on 25 November 2019 with regards to the helpfulness of the maintenance manager services (85%), the satisfaction of the services provided (86%) and the appearance and condition of the building (78%). The Manager is pleased to announce that an overall of 83% of the hospitals reported that they had a satisfying tenancy to date. Building Audits & Maintenance Toensure theassetsof theREITaremaintainedwell at all times, theManager ensures that theengaged Maintenance Manager conducts periodic audits and provides constructive recommendations to the hospitals where necessary. On a periodic basis, the hospitals will also perform preventive maintenance to ensure the assets relevant to the properties of the Fund are well-maintained. 85% 86% 78% The Helpfulness Of The Maintenance Manager Services The Satisfaction Of The Services Provided The Appearance And Condition Of The Building 04 SUSTAINABILITY REPORT 76