MATTERS IMPACTING VALUE CREATION (cont’d) STAKEHOLDERS LIKELY IMPACTED LINKAGE TO MATERIALITY CAPITALS INVOLVED Customers Government and Regulators Investors Community and General Public Employees Political / Regulatory Changes Economic Values Generated Product / Service Quality Technological Innovation Competitive Marketplace Cybersecurity & Data Privacy STRATEGIC RESPONSE Reinforcing its position as the preferred technology partner to the Governments where we operate addresses the challenge of ensuring business sustainability and mitigating any risk of loss of concession / relationship with Governments as the preferred service provider. This involves identifying promising technologies and investing early in the space so as to ensure that the Group can be a pioneer and first-mover in offering solutions that are in tandem with global trends, e.g. in blockchain and AI. Building strong working relationships with relevant Government entities allows the Group to understand their needs better and respond more strategically to meet these needs. Remaining flexible to actively capitalise on incentives / mechanisms provided by the Government to accelerate the introduction of new technologies to the market, e.g. the sandbox concept under Malaysia’s Digital Asset Innovation Hub. Risks of investment resources into technology, equipment and personnel to support existing services can be mitigated by redeployment of said resources to support other services, including commercial services. Forging of partnerships – be it with other leading service providers in the e-Government space, like Heitech Padu or with state-owned research entities, like MIMOS Berhad – enables the Group to offer a compelling value proposition and ensures its continued active role in driving digital transformation of public services. Given Zetrix AI’s excellent delivery and compliance with KPIs for all e-Government services, the risk of nonrenewal remains low, and more likely driven by policy direction change rather than for non-performance reasons. Refer to the Strategies to Sustain Value Creation section for more information. 50
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