SUSTAINABILITY STATEMENT MATERIALITY MATTERS (cont’d) SUSTAINABILITY STATEMENT Zetrix AI’s main approach in addressing climate change is based on TCFD’s 4 pillars, which are: Implementation of agreed Service Level Agreement Average Serving Time (monthly) for the counter set at 15 minutes per customer Product training and re-training to all customer service representatives Monthly KPI for calls attended set at 90 E-mail- rst response time to be within 48 hours Governance The Group has also strengthened its environmental footprint management initiatives through ongoing internal awareness and engagement programmes to encourage environmentally responsible behaviour across the organisation. As part of this approach, monthly EDM emails are circulated to employees to reinforce environmental best practices, promote practical everyday actions, and support consistent adoption of the Environmental Policy and the Waste Management and Recycling Statement at the workplace. These EDMs serve as a regular touchpoint to build awareness, shape culture, and sustain momentum on resource ef ciency and responsible waste practices Strategy Formulate effective strategies and deploying necessary resources towards reducing energy consumption And emissions across Scopes One, Two, and Three; which may include a progressive adoption of renewable energy (“RE”); This Includes leveraging blockchain + AI technologies to develop products and solutions that would facilitate the reduction of carbon footprints across business sectors and in society. Risk Management For the Group to disclose how it identi es, assesses, and manages climate-related risks including physical, transitional, legal and reputational risks and how climate risks are integrated into the overall risk management framework. Metrics and Targets Setting supportive business / operational KPIs and targets to measure related performance towards the realisation of Zetrix AI’s Zero Carbon by 2050 goal. Strategy Formulate effective strategies and deploying necessary resources towards reducing energy consumption and emissions across Scopes One, Two, and Three; which may include a progressive adoption of renewable energy (“RE”); This Includes leveraging blockchain + AI technologies to develop products and solutions that would facilitate the reduction of carbon footprints across business sectors and in society. Governance Establishing the necessary leadership oversight for climate change, including Board and Senior Management’s roles in addressing climate change impacts on the business model. Risk Management For the Group to disclose how it identi es, assesses, and manages climate-related risks including, physical, transitional, legal and reputational risks and how climate risks are integrated into the overall risk management framework. Metrics and Targets Setting supportive business/operational KPIs and targets to measure related performance towards the realisation of Zetrix AI’s Zero Carbon by 2050 goal. Zetrix AI has identified relevant climate-related risks and opportunities that affect and involve various parts of its business operations, as shown below: Risks Flooding and extreme storms may disrupt Zetrix AI’s service delivery channels by limiting site access, interrupting connectivity, delaying physical logistics, and damaging operational assets such as kiosks and supporting infrastructure, which can lead to downtime, financial losses, and reputational impacts. Regulatory and policy shifts may increase compliance effort and indirect operating costs, particularly through electricity tariffs and supplier cost pass-throughs, while also raising expectations for stronger governance and data readiness. Technology transition pressures may increase exposure to stranded or obsolete technology assets, higher upgrade cycles, and upfront investment needs for modernisation in order to remain competitive as sustainability-aligned technology expectations rise. Market and reputation pressures may intensify as customers, partners, and investors increasingly expect clear sustainability alignment and transparent ESG practices. Opportunities Zetrix AI may reduce its operational carbon footprint, strengthen long-term cost resilience against energy volatility, and reinforce its positioning as an environmentally responsible technology provider. Enhanced brand positioning through climate leadership can elevate Zetrix AI’s market credibility as a responsible innovator, support access to ESG-focused investors and green financing opportunities, and reduce future compliance friction through stronger internal readiness and transparency. Low-carbon product and service diversification (including solutions aligned with micromobility or EV-related trends) can help Zetrix AI stay relevant in a transitioning market and capture emerging demand from sustainability-conscious customers. Exploring more energy-efficient cooling technologies for on-premises data centres, adding to the already in-use inrow cooling system and hot-aisle containment solutions. Opportunity for Zetrix AI to double down on pursuing increased energy efficiency as well as outright reduction in electricity consumption sourced from the national grid. Potential transition to renewable energy (“RE”) for its operations, where possible. The use energy efficient vehicle (EEV) as substitutes for conventional motorcycles may also be considered going forward, if feasible. 109
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