From 1979, Tropicana has completed 22 QLASSIC Certified developments scoring above 65%. Stepping into the new decade, we reûect on our presence in the real estate industry for over 45 years with pride and gratitude. Through the years, we have consistently demonstrated resiliency, adaptability, and quality in our products and services, as well as continued to uphold our responsibilities towards society and the environment. Year on year, we strive to continue our Quality Assurance drive that has always been Tropicana9s core focus and a key component in achieving customer satisfaction. Tropicana9s Quality Management System (<QMS=) is a strong foundation of well-developed processes. It is a system of processes that demonstrate the best practices, prevention measures, performances, management involvement, and customer satisfaction. QUALITY COMMITMENT Tropicana9s quality management approach is based on 4 key principles: 1. Review the eûectiveness of the Quality Management System and strive to meet customers9 expectations; 2. Comply with statutory, regulatory and MS ISO 9001 regulations and seek continuous improvement in Tropicana9s Quality Management System such as the adoption of Quality Assessment for Building Construction Works (<QLASSIC=) across projects, based on the Construction Industry Standards CIS: 7 2014; and assessment by the Construction Industry Development Board (<CIDB=); 3. Enhance the skills and knowledge of Tropicana staff through continuous coaching and training; and 4. Ensure a safe, healthy and conducive work environment at all times. Quality Criteria Inspected to Achieve QLASSIC Certification Architectural Works Basic Building Fittings Basic Mechanical & Electrical Fittings All projects scored above 80% INDEPENDENT QUALITY ASSESSMENT To meet the expectation entrusted to Tropicana as a brand that delivers quality property development, we implement control systems that include thorough assessments to maintain compliance with the QLASSIC as outlined by CIDB. In 2024, we are proud to disclose our success in achieving QLASSIC certiûcation for ûve developments with a score of 80% and above. In this regard, we adopt a continuous improvement approach to enhance our product quality and services based on customer expectations, market trends, and industry regulations. The table below highlights projects that were independently assessed by the CIDB: Name of Project Project Type Date of Assessment QLASSIC Score VP Date VP Video Link Tropicana Uplands (Aster Heights) Landed, Residential October 2023 82% June 2024 3 Tropicana Aman (Freesia Residences) Double Storey Terrace 14 May 2024 81% May 2024 https://www.youtube.com/watch?v=wA4eFyDVm8g watch?v=wA4eFyDVm8g Tropicana Metropark (SouthPlace 1 Residences & Shoppes) Serviced Residence 29 May 2024 85% December 2024 https://www.youtube.com/watch?v=KY1p7gbS3g&t=191s Tropicana Aman (Gemala Residences) Double Storey Terrace 27 June 2024 80% July 2024 https://www.youtube.com/watch?v=B7clak5Olbo Tropicana Miyu Serviced Residence 31 July 2024 85% November 2024 https://youtu.be/6oOh1uv-NMg 85 MANAGEMENT DISCUSSION & ANALYSIS
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