8 Our Approach Here at Tropicana, we are guided by our Group IT Policy, ensuring compliance with the regulations outlined in the Personal Data Protection Act (“PDPA”) 2010. This policy applies to all stakeholders and serves as an incident response plan, where we target zero complaints related to breaches of customer privacy, data leaks, thefts or losses of customer data. We keep our stakeholders informed about the use of their data and apply strict security measures to avoid any breaches. Customer data is also only kept for as long as is necessary to fulfil the requirements of our privacy policy, thus further reducing the risk of data breaches occurring. Our Performance Tropicana received zero substantiated complaints related to breaches of customer privacy, data leaks, thefts or losses of customer data from external parties and regulatory bodies until the year 2024. Number of substantiated complaints concerning breaches of customer privacy and losses of customer data in FY2024, FY2023 and FY2022 Zero We strive to maintain this track record and target zero complaints regarding breaches by managing clear communication channels with our stakeholders and obtaining consent for every data utilised or retained for business purposes. Goal 7: A ordable & Clean Energy Goal 11: Sustainable Cities & Communities CLIMATE CHANGE: FINANCIAL RISKS & OPPORTUNITIES Related UNSDGs Why This Is Important Climate change stands as one of the key risks towards our business and the global ecosystems, economies and communities. Its impacts are increasingly evident, from rising temperatures and extreme weather events, leading to shifting agricultural patterns and the loss of biodiversity. As a property developer, we recognise our role in managing these climate-related risks for our business, properties and people. Goal 13: Climate Action Our Approach In line with this, we have begun adopting the recommendations of the Task Force on Climate-related Financial Disclosures (“TCFD”). Our approach to managing these climate risks is structured around the four key TCFD pillars: Governance, Risk Management, Strategy, and Metrics & Targets. This serves as a systematic approach to identify the key climate change-related risks and opportunities to establish a governance structure and climate action strategies to address them, using the relevant metrics and targets to track our progress. For the full discussion, please refer to the “Climate Report” section of this Sustainability Report on page 172. 137 SUSTAINABILITY
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