Key Process Description Internal Quality Audit • Quality audits are conducted to determine the conformance of company policies, test the e ectiveness of the quality system, promote transparency for corporate governance and highlight examples of good practices • The Internal Quality Audit (“IQA”) was performed by our trained Quality Assurance team. The IQA serves as an interaction between processes and identifies weak links for opportunities for continual improvement while focusing on prevention measures • This helps the Group identify areas of improvement and mitigate risks where possible Outsourcing Services (Contractors, Consultants, and Suppliers) • Developed a series of control measures to monitor the service quality of contractors and consultants such as quarterly online-based e-performance evaluation • The evaluations are non-generic. It is designed and developed to emphasise project stages and mean deviation across the organisation • This evaluation identifies areas of improvement in outsourced services through our Evaluation Review Feedback (“ERF”) • Systematic Quality Benchmark Trainings (“QBT”) are conducted and reported regularly with an emphasis on maintaining quality through internal and external supply chains • For our suppliers: Yearly performance evaluation of new and existing suppliers (indirect) with annual accumulative purchases above a specified amount • For our contractors and consultants: Quarterly performance evaluation to achieve specified performance targets based on the internal benchmark • For further discussion, please refer to our ”Procurement Practices” topic of this Sustainability Statement Project Construction Quality Measures • Contractor Quality Briefing (“CQB”) on Tropicana quality requirements by the QA team upon the commencement of a project • Monthly Project Quality Audit (“PQA”) to monitor in-progress construction quality • Quarterly internal QLASSIC assessment to ensure that the project progress and reaches the quality score target • Contractors Quality Benchmark Training (“QBT”) by trade to ensure stringent Quality Control in place • Pre-delivery inspection (“PDI”) as final Quality verification before vacant possession (“VP”) • Periodic Quality review and discussion to uphold defect prevention and improvement 132 ANNUAL REPORT 2024
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