ii) Innovative Initiatives for User Experience Through Digitalisation We improve customer service standards and user experience through our Tropicana 360 (<T360=) App. Launched in 2021, the application is a lifestyle platform that delivers innovative solutions through an automated channel of engagement for greater eûciency. Through digitalisation, our app is tailored to integrate customer service avenues with our VP and CCU team while providing timely updates on the progress of our projects. The all-encompassing app is tailored to integrate customer service avenues with our VP and CCU team while providing timely updates on the progress of our projects. We strive to redeûne the homeownership experience by converging informative property news about our developments, property management and facilities booking into one seamless platform. The table below provides a summary of the key beneûts and features of our T360 application: T360 App Beneûts (not limited to): • Proûle management and update • Rebates on the next property purchase • Property referral fees • Merchant lisiting and special privileges • Property maintenance or repair services • Facilities booking T360 App Features • Loyalty Programme Module (T Privilege) o Process account activation o Process on-point rewards and redemption o E-voucher module o List of merchants o Highlights • Clubhouse module o Enhanced Facilities Booking Module o Backend and System Maintenance & Support • Property module o Enhanced Account module o Enhanced Visitor Management module o Property management features o Information on property news about our developments Our Performance As of the reporting period, we have a total number of 44,738 active members, 10,562 of which were new in FY2024, which exceeds our target of 10,000 new members for FY2024. REGISTERED AN INCREASING NUMBER OF ACTIVE MEMBERS FROM 32,991 (FY2023) TO 43,553 (FY2024), AN IMPRESSIVE JUMP OF Strong Database Across All Platforms: Total Active Members: New App Membership: Approximately 668,000 43,553 10,562 (for FY2024) 32% New App Membership FY2024 10,526 FY2023 25,148 FY2022 6,700 117 SUSTAINABILITY
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