Press Metal Aluminium Holdings Berhad SECTION 3 • CHARTING THE PATHWAY TOWARDS EXCELLENCE 28 Engaging with Our Stakeholders Why They Matter Our customers and distributors play a crucial role in enabling us to meet our financial goals and expand our market reach, while also providing valuable feedback that guides our innovation and continual improvement efforts. Expectations and Area of Interest • Ethical and fair business practices • Product quality and customers’ satisfaction • Workplace health and safety • Prevention of anti-competitive practices • Climate change and environmental management • Continuous improvement and innovation Our Response • Established policies and procedures to uphold good governance practices • Established plant-specific policies on product quality and obtained ISO 9001:2015 certification • Managed social and environmental risks responsibly and obtained ISO 45001:2018, ISO 14001:2015, and ISO 50001:2018 certifications • Promoted responsible practices and procedures across our supply chain through the enforcement of policies and implementation of programmes • Strengthened environmental sustainability through improved practices and enforcement of policies • Engagements with customers to collect feedback Engagement Channel Annual customer satisfaction survey Customer audits Meetings and visitations Customers/ Distributors Why They Matter As a responsible corporate citizen, we have a duty to contribute to local community development, both through the economic value generated by our business and through programmes that create sustainable social value. Expectations and Area of Interest • Conservation and protection of natural ecosystems • Responsible management of environmental and social impacts • Local recruitment policies • Workplace health and safety • Effective management of community relations Our Response • Managed social and environmental risks responsibly and obtained ISO 45001:2018, ISO 14001:2015, and ISO 50001:2018 certifications • Prioritised hiring of locals to meet our workforce needs • Organised community development programmes which focused on promoting education, health and economic development • Promoted responsible practices and procedures across our supply chain through the enforcement of policies and implementation of programmes • Provided grievance mechanisms for internal and external stakeholders to raise concerns Engagement Channel Town halls Corporate social responsibility events Grievance channels Dialogues and meetings Local Communities Why They Matter The media and analysts play a vital role in shaping public opinion and providing valuable industry insights which we can leverage to drive growth. Thus, it is essential that we cultivate strong and mutually beneficial relationships with them. Expectations and Area of Interest • Ethical and fair business practices • Compliance with laws and regulations • Mitigation of business and financial risks • Sustainable financial performance • Efficient aluminium manufacturing performance • Climate change and environmental management • Transparent communication Our Response • Established policies and procedures to uphold good governance practices • Managed social and environmental risks responsibly and obtained ISO 45001:2018, ISO 14001:2015, and ISO 50001:2018 certifications • Maintained a comprehensive suite of legal registers • Established our Enterprise Risk Management (“ERM”) Framework, which is aligned with ISO 31000:2018 Risk Management – Guidelines • Strategically managed our assets to optimise financial returns • Implemented process improvement initiatives • Communicated our progress through conferences, briefings and press releases Engagement Channel Corporate website Conferences and briefings Media releases and announcements Annual reports Quarterly reports Media/ Analysts
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