Upholding Good Governance and Economic Resilience Press Metal Aluminium Holdings Berhad SECTION 5 • DELIVERING SUSTAINABLE VALUE FOR OUR STAKEHOLDERS 120 OUR VALUE CREATION Prioritising Customer Satisfaction and Continuous Improvement Press Metal places significant importance to client satisfaction and the pursuit of continuous improvement, channeling these priorities through our Sales & Marketing Department. By gathering customer insights and subjecting them to ongoing review, it enables us to address concerns promptly. Moreover, through customer’s feedback, we are able to understand the evolving market expectations, empowering Press Metal to adapt dynamically and refine its products and services in alignment with emerging needs. Delivering Product Quality, Productivity and Continuous Learning Press Metal adheres to the ISO 9001:2015 standard, embedding continuous improvement in our manufacturing processes through quality-centric initiatives. Guided by this framework, we adopt a proactive approach to optimising product quality and improving productivity. These efforts are driven by a range of measures designed to ensure consistency, responsiveness, and continuous improvement, including: • Strengthening Inspection Processes: We have strengthened our quality assurance protocols, implementing rigorous inspections for product consistency and quality prior despatch. This enables our aluminium product to meet stringent customer specifications. • Prompt Resolution of Customer Complaints: We address product quality concerns with immediacy and efficacy. This responsiveness not only resolves issues but also enhances customer satisfaction and loyalty. • Conducting Rigorous Audits: Regular audits are conducted to uphold adherence to established standards and procedures. These evaluations enable us to identify opportunities for refinement, ensuring sustained alignment with best practices. • Compulsory Induction Programme for New Employees: We have instituted a mandatory onboarding programme that familiarise new members with our quality expectations for aluminium products. This foundational training instils a shared commitment to excellence. • Ongoing Training and Skill Development: We equip our workforce with essential skills and knowledge through monthly and annual training programmes. These training programmes are designed to train our employees in identifying and addressing quality challenges including, but not limited to: • Quality Management & Standards • Product Inspection & Compliance • Process Improvement & Change Management • Cost & Risk Management • Supplier Management & Procurement Control Quality Systems and Compliance • Electrolysis & Casting Operations • Equipment Maintenance & Troubleshooting • Manufacturing & Production Efficiency • Workplace Safety, Environmental Management and Resource Efficiency Operational Skills In addition to this, Press Metal introduced new measures in FYE2024 to further optimise product quality and enhance productivity across its operations. Through ongoing digitalisation, automation, and improvements in process control, we continued to demonstrate our commitment to maintaining consistent and high-quality standards. Key initiatives include: Press Metal instituted process control upgrades to elevate both production quality and workplace safety. These enhancements included the integration of a thermocouple with a digital display and a level sensor, which enabled precise monitoring of process parameters. Additionally, a pressing wheel device had been installed to secure the casting belt, effectively preventing cooling water from splashing onto the casting wheel. This modification reduced the risk of aluminium bar contamination and helped mitigate shrinkage porosity, ensuring superior product quality. Further refining our approach, we re-engineered the press mould design by replacing sharp edges with a flat-edge configuration, enhancing both the surface quality of ingot bars and operator’s safety. Advancing Process Control for Enhanced Production Quality Press Metal deployed an automatic solidified alumina clearing machine to enhance operational efficiency. This automation system enabled the efficient removal of solidified alumina, significantly improving the quality of alumina supplied to the electrolysis process. With minimal manual intervention, the technology improved product quality and optimised operational efficiency and reduced downtime and human error. Automation to Enhance Alumina Quality
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