Upholding Good Governance and Economic Resilience Press Metal Aluminium Holdings Berhad SECTION 5 • DELIVERING SUSTAINABLE VALUE FOR OUR STAKEHOLDERS 118 WHY IT MATTERS ? OUR APPROACH PRODUCT QUALITY AND CUSTOMER SATISFACTION GRI 3-3, GRI 416-2, GRI 417-1 Capitals SDGs M5 F SR M Ensuring the consistent and timely delivery of high-quality aluminium products that meet requirements and expectations develop customers’ trust that underpins sustained growth and resilience in a competitive market. Equally significant is the role of customer feedback which serves a dual purpose: provides a validation of product quality and offers insights for ongoing enhancement. Integrating these perspectives and remain responsive to shifting demands will result in meeting the evolving needs and preferences of our customers. Adopting Quality Product and Manufacturing Standards Press Metal’s core operations encompass the manufacturing and trading of primary, value-added, and extrusion aluminium products. Our primary aluminium P1020 ingots are certified and traded on the LME as High-Grade Primary Aluminium, meeting the strict specifications with precision and consistency set by the LME. Similarly, our aluminium electrical conductor grade rods, produced with a minimum purity of 99.5%, are engineered to satisfy the demands of the electrical industry, offering a combination of lightweight properties and high conductivity, delivering solutions that align with customer needs. Our manufacturing facilities (100%) operate under rigorous quality standards, with every site achieving full certification to ISO 9001:2015. In addition to ISO 9001:2015, our extrusion entities have expanded their quality management systems to encompass a spectrum of specialised industry certifications, including: • IATF 16949:2016 for Automotive Quality Management • QUALICOAT 2024 Specification • SIRIM Product Certification License • BS EN 15088:2005 Aluminium and Aluminium Alloy-Structural Products for Construction Works • CNAS-CL01 Accreditation Criteria for the Competence of Testing and Calibration Laboratories Furthermore, our smelting operations have attained BIS A356 certification, reinforcing our commitment to high-quality production. Each facility upholds a Quality Policy, reflecting Press Metal’s commitment to delivering products that meet customer expectations while adhering to pertinent industry standards. Managing Quality Testing, Root Cause Analysis, and Improvements Within each entity, the Quality Department serves as the custodian of product excellence, diligently maintaining standards, enforcing robust quality controls, and overseeing compliance processes. Their mandates include quality assessments and health and safety inspections. Aluminium products undergo rigorous chemical and physical testing, with results to be documented and shared with customers and distributors through safety data sheets. The safety data sheets will be reviewed by our EHS departments on a five (5)-year cycle, to provide transparency and assurance of product safety. All casted products (100%) are evaluated for health and safety impacts, in compliance with Registration, Evaluation, Authorisation and Restriction of Chemicals and Restriction of Hazardous Substances guidelines. Additional testing will be carried out upon client request to meet specific requirements.
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