Charting the Pathway Towards Excellence Charting the Pathway Towards Excellence Press Metal Aluminium Holdings Berhad 26 27 Integrated Annual Report 2023 Why They Matter Engagement Channel Area of Interest Our Response Business Partners Our business partners provide us with essential resources and distribution channels that are vital for our sustained growth and success. • Periodic meetings • Compliance with laws and regulations • Efficient aluminium manufacturing • Protection of confidential data and information • Sustainable material usage • Maintained a comprehensive legal register • Incorporated process improvement initiatives within our operations • Managed occupational health and safety (“OHS”) risks responsibly and obtained ISO 45001:2018 certifications • Managed environmental impacts responsibly and obtained ISO 14001:2015 certifications • Safeguard customer data in accordance with all relevant data management laws • Incorporated recoverable or recyclable materials into our aluminium products • Implemented Supplier Management Programme to promote responsible practices across our supply chain Employees Our employees are one of the driving forces behind our growth, making it vital to provide our employees with inclusive work environments and developmental resources to support their career advancement goals. • Town halls • Annual performance evaluations • Employee engagement surveys • Company intranet, mobile platform, emails, memos • Learning and development programmes • Health and safety at the workplace • Upholding of human rights • Product quality and customers’ satisfaction • Stance on unethical behaviour such as bribery or fraud • Efficient aluminium manufacturing processes • Professional growth and career progression • Competitive remuneration • Managed OHS risks responsibly and obtained ISO 45001:2018 certifications • Established a robust employee management system that includes our Human Rights Policy and grievance mechanisms for employees to raise concerns • Established plant-specific policies on product quality and obtained ISO 9001:2015 certifications • Established policies and procedures to uphold good governance practices • Provided upskilling and reskilling trainings to maximise our employees’ potential to meet evolving market demands Customers/ Distributors Our customers and distributors play a crucial role in enabling us to meet our financial goals and expand our market reach, while also providing valuable feedback that guides our innovation and continual improvement efforts. • Annual customer satisfaction survey • Regular customer audits across the year • Periodic meetings and visitations • Stance on unethical behaviour such as bribery and fraud • Product quality and customers’ satisfaction • Health and safety at workplace • Prevention of anticompetitive practices • Sustainable material usage • Established policies and procedures to uphold good governance practices • Established plant-specific quality policies and obtained ISO 9001:2015 certifications • Managed OHS risks responsibly and obtained ISO 45001:2018 certifications • Managed environmental impacts responsibly and obtained ISO 14001:2015 certifications • Implemented Supplier Management Programme to promote responsible practices across our supply chain • Enforced Supplier Code of Conduct (“SCoC”) to drive responsible practices across our supply chain • Incorporated recoverable or recyclable materials into our aluminium products ENGAGING WITH OUR STAKEHOLDERS We are committed to driving an inclusive sustainability agenda by proactively engaging with our stakeholders. Such engagement enables us to understand their evolving concerns and interests, develop effective strategies and align these strategies to deliver their intended outcomes while meeting our organisational goals. To this end, we have implemented various practices to address the concerns in a timely and effective manner. These include regular stakeholder engagements, feedback mechanisms and our steadfast commitment to transparent reporting. Ultimately, these efforts help us to build stronger, trust-based relationships with our stakeholders, safeguarding our reputation and sustainability as a business. Why They Matter Engagement Channel Area of Interest Our Response Local Communities As a responsible corporate citizen, we have a duty to contribute to local community development, both through the economic value generated by our business and through programmes that create sustainable social value. • Town halls • Corporate social responsibility events • Dialogues and meetings • Conservation and protection of natural ecosystems • Responsible management of environmental and social impacts • Local recruitment policies • Health and safety at the workplace • Effective management of community relations • Managed environmental impacts responsibly and obtained ISO 14001:2015 certifications • Managed OHS risks responsibly and obtained ISO 45001:2018 certifications • Prioritised hiring of locals to meet our workforce needs • Organised community development programmes focused on promoting education, health and economic development • Implemented Supplier Management Programme to promote responsible practices across our supply chain Media/ Analysts The media and analysts play a vital role in shaping public opinion and providing valuable industry insights which we can leverage to drive growth. Thus, it is essential that we cultivate strong and mutually beneficial relationships with them. • Our corporate website • Conferences and briefings • Media releases and announcements • Stance on unethical behaviour such as bribery or fraud • Compliance with laws and regulations • Mitigation of business and financial risks • Sustainable financial performance • Efficient aluminium manufacturing performance • Transparent communication • Established policies and procedures to uphold good governance practices across the organisation • Managed OHS risks responsibly and obtained ISO 45001:2018 certifications • Managed environmental impacts responsibly and obtained ISO 14001:2015 certifications • Maintained comprehensive legal registers • Established our ERM Framework, which is aligned with ISO 31000:2018 Risk Management – Guidelines • Strategically managed our assets to optimise financial returns • Implemented process improvement initiatives • Communicated our progress through conferences, briefings and press releases Government/ Regulatory Authorities Engaging with authorities is pivotal to stay abreast of industry regulations and developments, which in turn enables us to minimise our risk of noncompliance and drive improvements to our operational framework, policies and strategies. • Dialogues and meetings • Government/ regulatory events/ visits • Health and safety at workplace • Upholding of human rights • Stance on unethical behaviour such as bribery or fraud • Compliance with environmental regulations and standards • Established policies and procedures to uphold good governance practices • Managed OHS risks responsibly and obtained ISO 45001:2018 certifications • Managed our environmental impacts responsibly and obtained ISO 14001:2015 certifications • Established robust approaches to employee management and local community management • Provided grievance mechanisms for internal and external stakeholders to raise concerns Engaging with Our Stakeholders
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