ANNUAL REPORT 2025 SUSTAINABILITY Sustainability Statement (Cont’d) 73 PRODUCT RESPONSIBILITY (CONT’D) OUR PROGRESS Data Privacy & Security In FY2025, there have been zero (0) cases of breaches of customers’ data and zero (0) substantiated complaints on breaches of customer privacy and losses of customer data. Customers’ Satisfaction We conduct annual feedback surveys with Executive Directors and the Senior Leadership Team to ensure our management support services continue to meet expectations and drive operational excellence. This internal commitment to service quality complements our external focus on customer satisfaction, which was reflected in our 100% adherence to SLAs in FY2025. FY2023 FY2024 FY2025 Customer’s Service Level Agreements Adherence for Helpdesk (MyKad Projects) Total incidents received 1,593 1,454 1,810 Response time - no. of incidents within SLA 1,593 1,443 1,795 Resolution time - no. of incidents within SLA 1,593 1,452 1,805 Feedback from Management Overall rating on satisfaction level - management support services at headquarters 90.9% 86.1% 88.5% Cases of Breaches of Customers’ Data ZERO GODAMLAH - Hackathon
RkJQdWJsaXNoZXIy NDgzMzc=