92 Over-the-Counter Highlights Average Monthly Tickets Served IMMIGRATION COUNTER Average Serving Time Per Customer Fastest Average Serving Time Per Customer 999.5 tickets 8:30 minutes 4:30 minutes (January 2022) 318.7 tickets 8:56 minutes 6:04 minutes (December 2023) 213 tickets 2022 2023 2024 7:04 minutes 2:25 minutes (November 2024) Average Monthly Tickets Served ROAD TAX COUNTER Average Serving Time Per Customer Fastest Average Serving Time Per Customer 505.5 tickets 3:05 minutes 1:17 minutes (October 2022) 254.9 tickets 2:39 minutes 1:46 minutes (January 2023) 304.8 tickets 2:23 minutes 1:35 minutes (March 2024) *O GPDVTJOH PO SFEVDJOH JUT TFSWJOH UJNFT UP DPQF XJUI UIF MBSHF OVNCFS PG USBOTBDUJPOT BOE QSPDFTTJOH UJNFT .:&( will continue to bolster its ability to attend to customers and be more attentive when dealing with customers to achieve our target of improving customer satisfaction when it comes to serving time. MYEG always provides a non-compulsory feedback form at our counters to garner insights on our customer service QSPWJTJPO 8F FOEFBWPVS UP CFUUFS NFBTVSF NBJOUBJO BOE FOIBODF PVS DVTUPNFS TFSWJDF CFTU QSBDUJDFT BOE UBSHFUT JO UIF GVUVSF XIJDI XPVME CF TVQQMFNFOUFE CZ PVS $VTUPNFS 4BUJTGBDUJPO 4DPSF )PXFWFS QSJPSJUZ XJMM BMXBZT CF HJWFO UP resolving a customer’s issue urgently. Customer Service Personnel Highlights Immigration CUSTOMER SERVICE COUNTER Road Tax 16 3 15 2 15 2022 2023 2024 2 Live Chat HELP DESK Call E-mail 6 10 25 9 16 9 4 12 4 MATERIALITY MATTERS (cont’d)
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