91 SUSTAINABILITY STATEMENT IP DEVELOPMENT IP PROTECTION MYEG and China’s state-owned Guangxi Beitou IT Innovation Technology Investment Group Co. Ltd. (“Beitou IT Innovation”) entered into a collaboration to leverage the Zetrix blockchain to offer cross-border DSFEFOUJBMT WFSJàDBUJPO TFSWJDFT QBWJOH UIF XBZ GPS UIF EJHJUBMJTBUJPO PG WJUBM EPDVNFOUT JODMVEJOH NBKPS HPWFSONFOU JTTVFE JEFOUJUZ DSFEFOUJBMT Zetrix launched an Initial Exchange Offering (“IEOu PO $PJOTUPSF B digital asset exchange. Zetrix tokens have thereafter been listed on various digital asset exchanges. MYEG Group entered into a collaboration to secure regulatory approval to deploy its blockchain-based China customs clearance and processing services for the Philippines Bureau of Customs. ;$FSU B àSTU PG JUT LJOE BQQMJDBUJPO GBDJMJUZ UIBU FOBCMFT PGàDJBM OBUJPOBM identities of Chinese nationals to be authenticated and verified digitally PWFSTFBT XBT MBVODIFE BOE JT QBWJOH UIF XBZ GPS B TFBNMFTT FGàDJFOU and secure verification process for verifiers and identity holders. ZCert simplifies and facilitates electronic Know Your Customer processes for entities outside of China wishing to verify the authenticity of information contained in the digital IDs presented to them by Chinese nationals. .:&( .*.04 #FSIBE 8PSME 'PVOEBUJPO BOE 5PPMT GPS )VNBOJUZ (“TFH”) entered into a collaboration which combines the unique capabilities of each organisation to explore the integration of World Network’s advanced credential verification technology into the MBI. MYEG entered into an MoU with FMFF with the intent to advance and JNQMFNFOU ;5SBEF B CMPDLDIBJO CBTFE USBEF EPDVNFOU TZTUFN BT UIF NSW initiative for Malaysia. ZTrade also expanded its scope of coverage to encompass the digital verification of COO issued by the GACC. CUSTOMER EXPERIENCE AND SATISFACTION .:&( SFNBJOT EFFQMZ DPNNJUUFE UP USBOTGPSNJOH UIF MBOETDBQF PG HPWFSONFOU TFSWJDFT QMBDJOH VTFS FYQFSJFODF at the forefront of our priorities. Our cutting-edge systems and solutions empower individuals to effortlessly access F HPWFSONFOU TFSWJDFT XJUI B TJNQMF DMJDL SFWPMVUJPOJTJOH UIF XBZ UIFZ JOUFSBDU XJUI UIF HPWFSONFOU 5ISPVHI UIF BEPQUJPO PG CFTU QSBDUJDFT BOE DPOUJOVPVT JOWFTUNFOU JO OFX UFDIOPMPHJFT XF BJN UP CSJOH BEEFE FGàDJFODZ BOE FBTF to every interaction. The Group recognises the significance of actively engaging with our customers to gain a comprehensive understanding of their demands and needs. Attaining a high customer benchmark score is of great importance to .:&( HJWFO UIBU DVTUPNFS TBUJTGBDUJPO JT B GVOEBNFOUBM BTQFDU PG UIF (SPVQ T PQFSBUJPOT $VTUPNFS IBQQJOFTT JT UIF LFZ UP FTUBCMJTIJOH B NVUVBMMZ CFOFàDJBM MPOH MBTUJOH BOE TVTUBJOBCMF SFMBUJPOTIJQ XJUI PVS DVTUPNFST BOE UIJT XJMM ensure customer retention remains our competitive advantage for the long term. .:&( DPOTJTUFOUMZ TUSJWFT UP FOIBODF JUT QMBUGPSNT BOE TFSWJDFT DPOUJOVBMMZ BJNJOH UP GVSUIFS FMFWBUF DVTUPNFS satisfaction levels. This focus on customer-centricity not only drives loyalty but also serves as our competitive advantage in the market. .:&( T DVTUPNFS TFSWJDF UFBN IBT TUBOEBSE PQFSBUJOH QSPDFEVSFT PO IPX UP BTTJTU XJUI DPNQMBJOUT JO BDDPSEBODF XJUI FBDI DIBOOFM XIFUIFS GBDF UP GBDF WFSCBM PS XSJUUFO UISPVHI PVS PGàDJBM DIBOOFMT 5IF DPNQMBJOUT SFDFJWFE XJMM be assessed based on their nature or urgency to ensure that appropriate action is taken. MATERIALITY MATTERS (cont’d)
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